Human Services Professional

Off The Square Club (OTSC) in downtown Madison is seeking a Full Time Human Service Professional! OTSC is serving Dane County adults who are living with a mental health condition. Many of the people we serve experience severe economic deprivation with incomes at or below the Federal Poverty Level. Many individuals are homeless, and often have little or no other connection to mental health services. OTSC provides CCS services and crisis services when needed and access to resources essential for daily living (meals, telephone, computer, internet-access, laundry, clothing, secure storage units, mail access, and private showers) as well as assistance in connecting with housing, medical, vocational and employment resources.

Under direction, perform work involving the delivery of professional human services to individuals, families, and/or groups. This work may be completed in a variety of settings (e.g. home, school, office, community) utilizing various forms of service delivery (e.g. in-person, audio, visual) per the service plan. Performs other duties as required.

Examples of services Expected may include (These are examples, not all inclusive, and all services may not be provided by an individual employee.):

• Individual Skill Development and Enhancement (e.g. daily living skills - cleaning, hygiene, mentoring of youth, teaching of parenting skills, community engagement)
• Individual and/or Family Psychoeducation (e.g. mental health, substance use, parenting)
• Medication Monitoring - Non-Prescriber (e.g. delivery medications to improve compliance, review and teach clients about the medications/potential side effects)
• Employment Related Skill Training - address the person's illness or symptom-related problems in finding, securing, and keeping a job. Services may include but are not limited to: employment and education assessments; assistance in accessing or participating in educational and employment- related services; education about appropriate job-related behaviors; assistance with job preparation activities such as personal hygiene, clothing, and transportation; on-site employment evaluation and feedback sessions to identify and manage work related symptoms; assistance with work-related crises; and individual therapeutic support.
• Participation on recovery teams. (provide feedback around service delivery and progress)
• Crisis assessment and stabilization services - Skill development to reduce or eliminate an individual's symptoms of mental illness so that the person does not need hospitalization. Assist in the transition to a less restrictive placement or living arrangement when the crisis has passed.

AGENCY REQUIREMENTS (Required of all employees):

• Must comply with applicable service regulations as well as agency and departmental policies and procedures.
• Must relate to people of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.
• Represent LSS internally and externally as a servant leader in thought, words and actions.

DIRECT SERVICE REQUIREMENTS (Required of all employees providing direct services):

• Promote client independence and growth, consistent with the service plan.
• Provide services using a trauma-informed and person and/or family-centered model.
• Provide services utilizing agency approved and supported evidence-based practices that have been indicated by the funder and/or agency.
• Accurately complete time reporting.

Essential Duties and responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provide services to assigned clients in alignment with the service plan.
• Organize and plan work effectively.
• Apply knowledge of community resources.
• Apply knowledge of counseling and casework principles and methods.
• Apply working knowledge of human behavior, dynamics of groups, interpersonal relations, and social interactions.
• Apply working knowledge of social problems and their effects on individuals.
• Work collaboratively with clients, service teams, and clinical supervisor to determine interventions.
• Coordinate services per the service plan.
• Establish and maintain effective and collaborative working relationships.
• Complete documentation within required timelines and expectations per LSS, regulation, funders, and practice standards.
• Maintain client records.
• Make recommendations within the client team and scope of practice.
• Testify at legal proceedings as required by law and/or role.
• Attend client/recovery team meetings.
• When supervision is a program requirement, actively engage in the clinical supervision process.
• Attend and participate in staff development programs, including in-service training, staff meetings, and professional seminars.
• Within your scope of practice, provide consultation to peers.
• Work a flexible weekly schedule that includes some evening and/or weekend hours for client appointments. Work directly with Program Supervisor or Manager to set expectations for scheduling clients. Schedule is based on client need.
• Understand productivity expectations. Meet or exceed the standards that have been established for the role and the program.
• Perform other duties and special projects as required.

PERKS:

• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• Employee Assistance Program
• Service Awards and Recognition

EDUCATION AND/OR EXPERIENCE:

The specific education and/or experience is determined by the service delivered and the funding stream requirements (noted below).

Comprehensive Community Services (CCS) Requirements:

• Bachelor's degree in relevant area of human services.

LSS approved examples of human service degrees include, but are not limited to the following:

• Child Development/Family Relations
• Community Mental Health
• Substance Use
• Counseling/Guidance
• Criminal Justice
• Marriage and Family
• Occupational Therapy
• Psychology
• Recreational Therapy
• Rehabilitation Counseling
• Social Worker
• Sociology
• Special Education
• Vocational Counseling

If not listed above, a transcript review as well as payer review may be requested of the applicant/potential employee.

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

LANGUAGE SKILLS:

• Ability to read, write, analyze and interpret to complete required documentation by established timeframes.
• Ability to document in a neat, legible, accurate, objective and consistent manner to reflect the services provided.
• Ability to effectively present information and respond to questions from all levels of LSS management and employees, as well as the individual, family, and circle of support.

COMPUTER SKILLS/TECHNOLOGY:

• Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training.
• Ability to utilize efficiently an electronic health record(s) for documentation of direct services.
• Must be able to work on computer and utilize computer applications and programs to effectively complete the job.
• Ability to work within a variety of ever-changing software packages and computer systems.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to frequently bend/stoop, crouch, climb stairs and kneel. This position will require the ability to access a variety of locations in the community.

The employee must react appropriately in times of crisis that may include verbal aggression.

This position works in a community environment (home, office, community, etc.) and will also be exposed to outdoor conditions when traveling on company business.

The noise level in the work environment is usually moderate.

TRAVEL: Daily travel may be required.

LSS is an Equal Opportunity Employer (EOE).