Telephony Engineer

Genesis10
life insurance, 401(k)
United States, Texas, Fort Worth
Mar 06, 2025
Genesis10 is seeking a Telephony Engineer for a contract to hire position with our client located in Fort Worth, TX. This position requires a minimum of 3 days per week onsite in the Forth Worth Office. Responsibilities: Troubleshooting & Support: work closely with the service desk team to handle voice/telephony related issues; contact center issues, phone issues, moving phone numbers Onboarding of new hires; setting up phone, putting them in correct active directory group Telephony related offboarding of resources Participate in migration projects as needed The company is currently 75% moved over to Zoom for phone and contact center, 6 global business units are scheduled to be migrated within the next year. Approximately 2K users to support, 1100 on zoom phone and 600 on zoom contact center Required Skills: 5-6 yrs of telephony experience First Preference for someone who has experience with Zoom phone & contact center Second Preference is for someone who has prior experience with Avaya, Cisco VOIP, or Mitel (with contact center) Experience with end user set up & configuration, building voicemail boxes, building call queues and configuring 800 number call flows Excellent customer service approach, ability to work directly with users including senior management for telephony related troubleshooting If you have the described qualifications and are interested in this exciting opportunity, apply today! Genesis10 Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #DIG10-NY