Order Management Team Lead

Build your best future with the Johnson Controls team

As a global leader in inquisitive, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through substantial work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive wages

• Paid vacation/holidays/sick time -15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care -Available day one

• Extensive product and on the job/cross training opportunities

• Outstanding resources with encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

As an Order Management Team Lead, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.

Part of your day-to-day tasks include:

• Team Lead role will aid in the following:

• Daily management of orders/team fulfillment

• Monitor inventory levels to have order ship from the proper warehouse

• Manage backorders

• Maintain ship dates

• Manage order cancellations quickly

• Answer calls and handle escalation calls prior to supervisor interference

• Handle customer questions concerning shipments, backorders, escalations etc. when supervisor is out of office

• Fill in for supervisor role when applicable

• Daily CCC boards/team huddles

• Lead backlog order huddle with outside teams

• Maintain KPI measurements and lead team improvements

• New hire onboarding lead and designated trainer

What you will need
Required

Problem solving
Agile - work in fast paced environment with quickly changing priorities
Able to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, ERP: SAP
Attention to Detail
Microsoft Office Suite experience