Section Manager - CSS Implementation

Overview

Responsibilities

• Ensure the effective implementation of the companys safety, health, and environmental programs for all employees under your supervision. This includes enforcing safe work practices and ensuring full compliance with company policies and governmental regulations to protect both employees and the environment. Your commitment to these standards will help maintain a safe and healthy workplace, fostering a culture of safety and environmental protection.
• Drives commitment to the Way We Work Principles and adherence to the Companys Standards of Business Conduct and other Company procedures including Environmental, Health and Safety (EH&S), Equal Employment Opportunity (EEO), discipline, and security.
• At Con Edison, we prioritize taking a special interest in our customers, both within the company and externally. As an employee, you are expected to commit to these ideals by developing a proactive, customer-centric culture. This involves fostering trust and confidence among our customers and enhancing value for all our stakeholders.
• Lead and support the daily operations and production support of the Oracle Customer Care & Billing (CC&B) system. This includes ensuring the systems are functioning efficiently and reliably by addressing any issues promptly and optimizing processes. The role will be crucial in maintaining the systems performance and ensuring it meets the needs of the organization and its stakeholders.
• Oversee and coordinate activities across multiple Oracle CC&B functional workstreams, ensuring seamless integration and collaboration between different teams. Support testing, release management, and provisioning activities as needed. As well as manage resources effectively and drive initiatives to enhance system performance and efficiency.
• Collaborate with other Customer and Billing technology platforms to prioritize work items and align strategic roadmaps. This involves coordinating efforts across various teams, ensuring that priorities are clearly defined, and aligning initiatives with the organizations long-term goals. Your role will be essential in driving synergy between different technology platforms, optimizing resource allocation, and ensuring that strategic objectives are met efficiently.
• Oversee the management of both routine and non-routine system support activities. This includes ensuring timely resolution of issues, maintaining system stability, and addressing unexpected challenges effectively. Your role will be critical in coordinating support efforts, optimizing system performance, and ensuring that all support activities align with organizational standards and objectives.
• Identify and drive the resolution of issues and defects, ensuring alignment with stakeholder priorities. This involves proactively monitoring system performance, diagnosing problems, and implementing effective solutions.
• Collaborate with vendor resources to effectively manage and address pending work items.
• Advocate for the company's interests with external stakeholders, including the New York State Department of Public Service (DPS) Staff, Public Service Commission (PSC), New York Power Authority (NYPA), Joint Utilities, and other market participants, focusing on energy markets and billing.
• Support rate case filings and proceedings related to enhancements, upgrades, and the implementation of new technologies. This involves preparing necessary documentation, collaborating with relevant departments, and ensuring that all submissions align with regulatory requirements and organizational goals.
• Develop and deliver presentations to effectively communicate with senior executives, regulators, and external stakeholders. This involves crafting clear, impactful messages, and utilizing data and insights to support your points. Your role will be crucial in representing the company, sharing knowledge, and influencing key decision-makers
• Take on additional related tasks as required to support the teams objectives and efficient operations.

Qualifications

• Bachelor's Degree Business Administration, Information Technology, or related field and 8 years of work experience including technical knowledge of Con Edison's customer care and billing systems, project management, and quality assurance is preferred.
• Master's Degree Business Administration, Information Technology, or related field preferred 6 years of work experience including technical knowledge of Con Edison's customer and billing systems, project management, and quality assurance is preferred.

• Proven leadership skills, a strong innovative mindset, and exceptional ability to adapt to change are essential, required.
• The candidate must have good communication and organizational skills with a clear sense of accountability. Must be able to exercise independent judgment and render sound business decisions, required.
• Exceptional ability to interact effectively and positively with all levels of management, customers, vendors, and regulatory agencies in a dynamic environment, required.
• Must have work experience related to functional knowledge of customer care and billing related business processes, required.
• Strong business acumen; understanding companys business and clean energy transition; drive decision making to achieve positive outcomes, required.
• Expertise in understanding and managing the integration of Edge Systems with Oracle CC&B to ensure seamless operation and data flow, required.
• Experience in Oracle Customer Care & Billing (CC&B) or other web-based customer platforms, required.
• Must be well organized, detail oriented, flexible to concurrently handle multiple assignments and projects, able to implement process improvements, and able to aggressively meet deadlines, required.
• Knowledge of NYC, NYS, and NYISO energy market rules, regulations, and goals is a strong plus, required.
• Established relationships with key internal and external stakeholders are highly advantageous, along with the ability to effectively establish new relationships where they do not already exist, required.
• Excellent knowledge in computer applications such as MS Office (Word, Excel, PowerPoint, Outlook, Access, Project), as well as other company software systems, required.
• SQL knowledge is a plus.
• Test Management experience including Test Case Design & Execution, test strategy creation, quality validations, automation, and automation tools. Regression suite identification and execution. Defect review, reconciliation, prioritization, and resolution management. Environment management and refresh coordination. Release Management across all environments lower and production, preferred.
• Familiarity with the Software Development Life Cycle (SDLC) including discovery management, requirement Analysis, Test Planning, Execution, Defect Management, and Reporting. As well as familiarity with Work Management Tools such as Azure DevOps, IBM Rational, Microsoft Project, Primavera, or other applicable tools, preferred.

• Project Demonstrated project management skills

• Driver's License

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to travel to as needed.
• Must be able to provide off hour support as required.