Job Summary:
We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing Level 2 support to end-users, ensuring the smooth operation of desktop environments, and resolving technical issues efficiently. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach.
Key Responsibilities:
- Provide Level 2 technical support for desktop, laptop, and peripheral issues.
- Troubleshoot and resolve hardware and software problems, including operating systems, applications, and network connectivity.
- Assist with the installation, configuration, and maintenance of desktop systems and software.
- Respond to and manage support tickets, ensuring timely resolution and documentation of issues.
- Collaborate with Level 1 support and other IT teams to escalate and resolve complex issues.
- Perform system upgrades, patches, and backups as needed.
- Maintain an inventory of hardware and software assets.
- Provide training and guidance to end-users on best practices and IT policies.
- Participate in IT projects and initiatives to improve overall IT infrastructure and services.
- Stay updated with the latest industry trends and technologies to provide innovative solutions.
Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- 3+ years of experience in desktop support or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Experience with Active Directory, Office 365, and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
Estimated Min Rate: $14.70
Estimated Max Rate: $21.00
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
YOH Services LLC
Mar 07, 2025