Systems - ServiceNow SME
 Quadrant, Inc. | |
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 Mar 10, 2025 | |
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ServiceNow SME Tampa, Florida (MacDill Air Force Base) Pay From: $195,000 per year MUST: Experienced ServiceNow SME Top-Secret (TS) clearance with the ability to upgrade to Sensitive Compartmented Information (TS/SCI) Certification preferred: ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer 5 years of ServiceNow experience required Must have experience implementing ServiceNow system solutions in a Linux environment. Proven ability and knowledge of ServiceNow integrations with other systems. Experience implementing and supporting ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management. Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding. Bachelor's degree required DUTIES: Seeking a ServiceNow technician to support our Department of Defense (DoD) customer by overseeing their ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool. The ideal candidate will have hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices, experienced in Java script, html, or CSS, skilled in utilizing best practice engineering methods, possess demonstrated knowledge of incident management, problem management, change management, knowledge management as well as request fulfillment and be a certified ServiceNow ITSM Implementer. Consistent and regular attendance is an essential function of this job. Perform other related duties as assigned. Responsibilities include: Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps. Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management. Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities. Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers' use cases Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services. Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise. Work directly with end users to resolve support issues within ServiceNow. Configure application related fields, forms, views, email notifications, acceptance roles and access control. Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices. Provide support to end users and stakeholders on SPM functionalities and best practices. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |