Senior Technical Support Engineer

NOKIA
$131,608.00 - $169,906.00 / yr
life insurance, paid time off, tuition assistance
United States, Texas, Dallas
3201 Olympus Boulevard (Show on map)
Mar 10, 2025
Nokia of America Corporation, Senior Technical Support Engineer (Multiple Positions), Dallas, TX. SALARY RANGE: $ 131,608 - $169,906 per year WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.) Nokia of America Corporation, Senior Technical Support Engineer (Multiple Positions), Dallas, TX.Provide Tier 3 technical support for live network subscriber data management products trouble reports which require a deep understanding of Core Network Elements, 5G Architectures, and Cloud Deployments. Participate in 24/7 emergency on-call support, provide proactive maintenance service support and delivery, support change management service delivery, and organize and participate in pilot and roll-out upgrades and patch installations. Support software upgrades of the Subscriber Data Management (SDM) products for new releases and validate the upgrade path to be used at the customer site for SDM solutions. Provide technical support for customer networks, overall performance of the SDM products, and supporting customers for end-to-end support. Communicate and convince the customer of the solutions that have been provided for the faults addressed by them in the network, and will collaborate with R&D to negotiate solutions. Provide new technology support and service deployment, providing technical answers, sharing technical information and providing competence transfer, ensuring quality customer satisfaction survey targets are met, and consulting with customers regarding optimization, planning, feature activations, and other improvements. #LI-DNI JOB REQUIREMENTS: Bachelor's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of post-bachelor's progressive related work experience. Or a Master's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 3 years of related work experience. Of the required experience, must have 3 years of experience with the following: Technical support for live network Subscriber Data Management (SDM) products; Troubleshoot problems from the field and customer lab; Core Network Elements, 5G architecture, and Cloud Deployments; Cloud environments, including Openstack and Kubernetes; IMS products, Diameter applicable standards, and LDAP Databases; Build release documentations; and Analyze root cases and perform tests. Domestic travel up to 10% required. International travel up to 5% required. Telecommuting from a location within commuting distance of Dallas, TX may be permitted. Employer will accept any suitable combination of education, training or experience. QUALIFIED APPLICANTS: Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition # TX25-2308212 in the subject line. If offered employment, must have legal right to work in the U.S. EOE. Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World's Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Additional Information US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to: Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D - Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.( Check the salary ranges in the job info section for this role) All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.