Support Engineer

Nokia of America Corporation, Support Engineer (Multiple Positions), Murray Hill, NJ. Research, diagnose, troubleshoot, and resolve customer network issues for product installations in an accurate and timely manner. Analyze logs, transaction rate of the customer, thread dumps and heap dumps to debug customer network issues in the field. Document network defects, prioritize customer queries and escalate serious technical issues to the product development team during customer deployments of the product. Work with product development teams to perform escape analysis of field defects and deliver root cause analysis to the customer. #LI-DNI

SALARY RANGE: $108,543 - $163,800 per year

WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.)

Research, diagnose, troubleshoot, and resolve customer network issues for product installations in an accurate and timely manner. Analyze logs, transaction rate of the customer, thread dumps and heap dumps to debug customer network issues in the field. Document network defects, prioritize customer queries and escalate serious technical issues to the product development team during customer deployments of the product. Work with product development teams to perform escape analysis of field defects and deliver root cause analysis to the customer. #LI-DNI

JOB REQUIREMENTS: Must have a Bachelor's degree or foreign equivalent in Electrical Engineering, Computer Engineering, Computer Science, or a related field, plus 2 years of related work experience.

Of the required experience, must have 2 years of experience with the following: Assisting customers with product installation; Configuring the product according to the transaction rate of the customer; Configuring and supporting replication across various customer deployments of the product; Recommending product features that improve troubleshooting for future issues; Deploying and debugging cloud native application on AWS, Azure, and Google Cloud Platform; Docker and Kubernetes deployment technologies; and Preparing reports on customer issues.

Domestic travel required up to 5%.

Telecommuting may be permitted up to 100% anywhere in the US.

QUALIFIED APPLICANTS: Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #NJ25-2502608 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark