Solutions Consultant

About Alvaria
Alvaria CX is the global leader in contact center solutions, born from the 2021 merger of Noble Systems and Aspect. With a combined 50+ years of CX expertise, across 83 countries, offering groundbreaking compliance and AI-driven technologies that redefine customer engagement. Our track record of success spans Banking, Financial Services, Healthcare, Insurance, and Telecommunications/Media, helping the world's leading brands optimize workflows, protect their reputations, and enhance customer experiences.

The Opportunity
Step into a vital role as our Senior Solutions Consultant, where you'll team up with our field sales force to expedite the sales cycle and set the stage for successful implementations. You'll be the technical linchpin: guiding prospective clients, accelerating the technology evaluation, and translating intricate tech details into tangible business value. This is your chance to own the technical narrative, impress audiences with compelling product demos, and champion the customer's vision from the first conversation to go-live.

What You'll Do

• Solution Demonstrations: Captivate customers and prospects by showcasing powerful demos that pinpoint how our contact center solutions resolve their most pressing business challenges.
• Technical Expertise: Act as the go-to resource for technical insights during the sales process, whether responding to RFPs or detailing product capabilities. You're the authority who ensures everyone-from tech gurus to business stakeholders-understands the transformative power of Alvaria's offerings.
• Discovery Facilitation: Partner with the sales team to conduct deep-dive discovery sessions, unearthing customer needs and aligning them seamlessly with Alvaria's portfolio.
• Solution Design: Craft customized architectures that deliver on customer goals and drive real business impact, backed by your robust technical expertise.
• Transition to Implementation: Collaborate closely with our implementation teams to streamline handoffs, ensuring a frictionless journey from signed contract to fully-deployed solution.
• Customer Advocacy: Relay market and customer insights to Product Management and Sales Technical Services, championing the enhancements and features our clients truly need.
• Industry Representation: Be the face of Alvaria at conferences, trade shows, and community events-demonstrating our thought leadership and industry clout.
• Channel Collaboration: Support and advise our valued alliance partners, enabling them to effectively position Alvaria's products and execute go-to-market strategies.

What We're Looking For

• Experience: 10+ years in Solutions Consulting, Sales Engineering, or a related role within the Contact Center industry. Must be well-versed in compliance regulations affecting contact centers (TCPA, CFPB, OFCOM, GDPR, etc.).
• Education: Bachelor's degree in a relevant field.
• Technical Mastery: Deep knowledge of contact center tech and competing solutions. Comfort with cloud environments (AWS, GCP, Azure), API integrations, and AI-driven applications is key.
• Sales Savvy: Able to thrive in both direct and partner-driven sales models, showcasing a proven ability to support sales teams and close deals.
• Communication Pro: You excel at simplifying complex details for diverse audiences-ranging from C-level executives to hands-on developers-building trust every step of the way.
• Problem-Solver: Analytical mindset with a knack for crafting innovative solutions and anticipating long-term implications.
• Team Collaborator: History of success working cross-functionally, with the interpersonal skills to build strong internal and external relationships.
• Travel-Ready: Comfortable traveling throughout North America to meet customer needs.

Why Join Alvaria?
We're on a mission to redefine the contact center landscape, and we want ambitious, big-picture thinkers to help us do it. When you work at Alvaria, you'll team up with bright, enthusiastic, motivated people-from engineers and sales pros to consultants and support staff-who all share a passion for pushing boundaries.

Here, your ideas count. You'll help top-tier organizations solve real-world problems while shaping industry-leading solutions. If you're ready to innovate, collaborate, and deliver real impact, we want to hear from you. Join us and become part of a vibrant community that's driving the future of customer experience.