System Administrator (SYS ADM 2 TX)

#CA-PS
Under the general directions of the Director of IT Operations and direct supervision of the Help Desk Manager, the incumbent will be responsible for managing and maintaining the JAMF Pro platform to ensure the effective deployment, configuration, and ongoing management of Apple Devices within the organization. The incumbent will also be responsible for assisting with the support of windows and Linux servers as well as, with Active directory administration.

Apply By Date
3/24/2025 at 11:59pm

Qualifications
Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
* Bachelor's degree in related area and / or equivalent experience / training
* Minimum of 5 years in IT support or equivalent
* Advanced level of experience with the installation, configuration and administration of JAMF Pro system. Ensure proper enrollment, provisioning and configuration of Apple devices (workstations, laptops, tablets and cell phones) using JAMF Pro and according to University and SVM requirements.
* Advanced level of experience to manage day-to-day operations of Apple devices through JAMF Pro, including device monitoring, software distribution, policy enforcement, and security settings management.
* Advanced level of experience to implement and enforce security measures and policies to protect Apple devices and ensure compliance with security standards (UCOP IS3, UC Davis CyberSafety, NIST, CIS and other security frameworks). This includes managing security profiles, encryption settings, and access controls.
* Advanced level of experience with providing technical support and troubleshooting assistance to end-users, addressing device-related issues, software installations, application errors, and connectivity problems. Experience with Active Directory administration involving the managing and maintaining of user accounts, permissions, security policies, and network resources within a Microsoft Windows domain environment.
* Experience with medical/veterinarian systems such as Instinct and Agfa, technical proficiency in deploying IOS devices in hospital setting using JAMF, application configuration through Self-Service Portal, and with ensuring compliance with University security standards on these devices.
* Experience with the consolidation and integration of diverse IT based systems and with Cloud platform technologies and solutions (O365, Azure, AWS, ticketing systems, etc.) as well as experience with Microsoft Endpoint Configuration Manager (including the Intune component).
* No minimum knowledge, skill or ability required

Preferred Qualifications
* Jamf Certified Associate and/or Jamf Certified Tech Certificates
* Familiarity with the ITIL framework including request, problem and change management processes and asset management, as well as organizational skills and experience to properly prioritize, provide status/progress communications and timely close support requests, tasks and project assignment.
* Interpersonal, oral and written communication skills to interact with a diverse group of people to include clinicians, students and staff. Ability to implicitly give and receive directions, information, and knowledge to and from other team members, users, co-workers, managers and vendors. Demonstrated ability to work individually and as a member of a team.

Key Responsibilities
* 60% - System and Administration
* 40% - Operations and consultation

Department Overview
This position is part of the UC Davis School of Veterinary Medicine Information Technology(SVM-IT) department. SVM-IT is a matrix organization consisting of the three main functions of IT Operations, Application Development and Project Management. Cross functional services include Academic and Research Systems, Clinical and Lab Systems, Enterprise Computing, and Administrative Systems. SVM-IT provides services to the faculty, students, staff and affiliates of both the School of Veterinary Medicine and the Veterinary Medical Teaching Hospital (VMTH).

POSITION INFORMATION
* Salary or Pay Range: $40.06/hr. - $56.09/hr.
* Salary Frequency: Bi-Weekly
* Salary Grade: STEPS
* UC Job Title: SYS ADM 2 TX
* UC Job Code: 004698
* Number of Positions: 1
* Appointment Type: Staff: Career
* Percentage of Time: 100% Fixed
* Shift (Work Schedule): M - F 8am to 5pm
* Location: Davis, CA
* Union Representation: TX-Technical Professionals
* Benefits Eligible: Yes
* This position is 100% on-site

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands
* Standing - Frequent 3 to 6 Hours
* Walking - Frequent 3 to 6 Hours
* Sitting - Frequent 3 to 6 Hours
* Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
* Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
* Bending/Stooping - Occasional Up to 3 Hours
* Squatting/Kneeling - Occasional Up to 3 Hours
* Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands
* Sustained attention and concentration - Frequent 3 to 6 Hours
* Complex problem solving/reasoning - Frequent 3 to 6 Hours
* Ability to organize & prioritize - Frequent 3 to 6 Hours
* Communication skills - Frequent 3 to 6 Hours
* Numerical skills - Occasional Up to 3 Hours
* Constant Interaction - Occasional Up to 3 Hours
* Customer/Patient Contact - Occasional Up to 3 Hours
* Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work Environment Work in a semi-open office space. Work with noise and heat produced by many electronic computing devices. Work occasional overtime and various, flexible hours on short notice (including covering staff shortages, nights, weekends, and holidays).Must be available for week and weekend rotating on-call schedule. May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients. Employee is personally responsible for following health and safety guidelines/instructions. Work in other related areas on an as needed basis.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position
* This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks