System Administrator II

At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It's about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.

If you're thinking of a new career, every day at IWCO we're about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs - not to mention the opportunity to work with the most talented people in marketing who'll challenge you and help you become better every day.

Overall Summary:

The System Administrator II supports users of the IWCO network as well as the endpoint devices connected to it.

Primary Duties/Responsibilities:

• Responsible for a wide range of technologies including, but not limited to, provisioning, installation/configuration, operation, and maintenance of: laptops/desktops, Virtual Desktop Infrastructure (VDI), telephony, software/applications, printers, vendor systems.

• Become the Subject Matter Expert (SME) for IWCO systems such as VDI - Administration, maintenance, testing/optimization, security, documentation reporting, and support.
• Keep up to date with technology expertise to administer IWCO systems through M365 (e.g., Intune, Entra, etc.), Active Directory, remote technologies / user support, etc.
• Ensure the IWCO asset and software inventory are monitored and managed.
• Onboarding assistance in coordination with Human Resources (HR) and ongoing personnel support for technology
• Create, implement, and maintain Information Technology procedures to meet company expectations and serve customers according to company policy and service level agreements (SLAs), including user documentation.

• Be a point of escalation/SME for Help Desk.

• Interact frequently with other internal staff, managers, vendors, customers, onsite visitors, and others.

• Assist in the analysis, design and development of new technology.

• Identify, recommend, and implement alternative approaches when required.
• Maintain professional and technical knowledge.
• Achieve individual objectives set quarterly by System Support Manager.

• Assign tasks/projects to help desk support and System Administrator I with approval from the Manager of System Support.

• Ensure quality standards are met for excellent customer service and that all customers receive consistently professional and pleasant service.
• Perform other duties as applicable or as assigned.

Required Skills/Abilities/Competencies:

• Strong understanding of networking fundamentals.
• Excellent interpersonal communication skills; customer service oriented.
• Possess strong analytical, diagnostic, and troubleshooting skills.
• PowerShell/batch scripting expertise.
• VOIP support (account creation/phone extension assignments).
• Apple iOS and cell phone deployment and support.
• Collaborative and team oriented.
• Advanced knowledge of Windows operating systems and Office applications.
• Proficient with PC/laptop related hardware.

• Proficiency in VDI technologies such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services.
• Experience with virtualization platforms like VMware vSphere or similar.
• Knowledge of networking, storage, and security concepts.

Education and Experience:

• 2-3 years of experience in Information technology with demonstrated success and career progression.
• 2-3 years of troubleshooting systems/PC experience.
• Current certification such as an A+ Technician, Network+ Technician, and/or Microsoft Certified Technology Specialist, is a plus.
• Experience with Microsoft Active Directory, Entra/Azure, Intune.
• Experience with Microsoft System Center Configuration Manager.
• Experience with other operating systems such as MacOS/Linux.

Physical Requirements:

• Ability to work 8 hours consecutively.
• Prolonged periods of sitting at a desk and working on a computer.
• May be required to provide off hour support as part of the on-call rotation.
• Pre employment background and drug screen required.

Salary:
The starting hourly rate range for this position is $75K-$86K/year

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.

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