New

Customer Service Supervisor

TEKsystems
$25.15 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Scottsdale
Mar 12, 2025
Now Hiring: Call Center Supervisor Responsibilities: * Team Management: Lead and supervise the call center team to ensure they meet customer service standards. * Performance Monitoring: Monitor and assess the performance of call center staff, providing regular feedback and coaching. * Training: Train and onboard new employees, ensuring they understand company policies and procedures. * Issue Resolution: Handle escalated customer complaints and issues in a professional manner. * Scheduling: Manage staff schedules to ensure adequate coverage during operating hours. * Reporting: Prepare and present performance reports to management, highlighting key metrics and areas for improvement. * Policy Implementation: Assist in developing and implementing call center policies and procedures. * Motivation: Devise strategies to keep staff motivated and improve overall team performance. Qualifications: * Experience: Proven experience as a call center supervisor or in a similar supervisory role. * Skills: Strong leadership, communication, and organizational skills. Proficiency with call center software and MS Office. * Education: High school diploma or equivalent; additional qualifications in customer service or management are a plus. * Attributes: Ability to work under pressure, results-oriented, and excellent problem-solving abilities Must be open to working a shift between M-F 5a-7p. Weekly pay cycle! Start: March, April Please apply with your updated resume to be considered for this opportunity! #customerservice Pay and Benefits The pay range for this position is $25.15 - $25.15/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Scottsdale,AZ. Application Deadline This position is anticipated to close on Mar 25, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.