Medical Assistant I -Danvers

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferred

Experience
Direct MA experience or medical field work 0-1 year preferred

Knowledge, Skills and Abilities
- Strong interpersonal and communication skills are essential for success in this position.
- Ability to prioritize tasks in complex and busy environments.
- Accuracy and attention to detail.
- Comply with all local, state, and federal privacy and confidentiality rules and regulations.
- Ability to take vital signs and manual blood pressure, as well as collect blood samples and other specimens.
- Comprehensive knowledge of medical terminology, procedures, and protocols.
- Proficiency in electronic health record (EHR) systems and medical office software.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Managing one's own time and the time of others.

The Medical Assistant (MA) is an integral member of the healthcare team and is accountable for the clinical and administrative care of patients as assigned by a licensed independent provider and/or Manager. The MA position offers exposure to the clinical, operative, academic, and administrative aspects of Orthopedic Surgery. The MA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning, and rehabilitation as within scope of practice and consistent with their education and training. In addition, the MA will provide administrative support to health care providers within an ambulatory setting. Developing relationships with patients, families, and colleagues, the MA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice, and the organization. This is the ideal position for those looking to gain skill with direct and indirect patient care, and who are looking to pursue a career in the healthcare industry (clinical and/or administrative).

In addition to the General Summary Statement and Principal Duties and Responsibilities, this job description includes:

• Direct Patient Care (50%) - Medical Assistant Job Specific Tasks, Responsibilities, Skills, and Competencies
• Indirect Patient Care (50%) - Patient Service Coordinator Job Specific Tasks, Responsibilities, Skills, and Competencies

These percentages may vary based on the needs of the Department.

Direct Patient Care: Medical Assistant Job Specifics

Clinical Duties and Responsibilities:

• Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
• Promotes an inclusive environment supportive of patient and family centered care for a diverse community.
• Accepts assignments for patient care within the scope of their preparation and within current standards of practice.
• Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic, and timely.
• Utilize two appropriate patient identification methods for each patient in compliance with regulations.
• Review the daily schedule of patients and facilitate efficient patient flow including x-ray order entry, cast/bracing requisitions, etc.
• Accurately obtains vital signs including BP, height weight, temperature etc., elicits information about the patient's basic health status/medications, and administers relevant care within scope of practice.

• Performs routine procedures that may include suture/staple removal, basic wound care, issue and fit durable medical equipment if appropriate within clinic setting.
• Obtain MRSA/MSSA swabs from identified pre-operative patients.

• Participates in team-based care and patient education initiatives to support the health and wellness of patients. Reinforces patient instruction as directed by providers,
• Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
• Following approved clinical practice guidelines and workflows, enters appropriate orders for radiology, laboratory testing and other care needs.
• Performs a variety of tasks, including those that may be facilitated by administrative staff, which influence the overall operations of the unit. These include patient flow, stocking of rooms, scheduling tasks and all other duties as assigned.

Indirect Patient Care: Patient Service Coordinator Specifics

Administrative Duties and Responsibilities:

• Answer and transfer telephone calls.
• Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
• Perform full front desk job responsibilities, including patient check-in/out.
• Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
• Assist with special projects as directed.
• Assist with training and orienting staff as needed.
• Follow HIPAA guidelines for the management of patient privacy and confidentiality.
• Appropriately utilizes organizational resources including management of time, supplies, equipment, and other assets.

Technical Skills Requirements

• Keeping current and knowledgeable with all MGB applications in use by the hiring practice which may include the following programs:
  • Epic
  • Radiology Entry Order
  • Patient tracking
• Staying up to date with all application training and requirements as indicated by your Administrative Manager

Communication & Teamwork skills Requirements

• Demonstrates effective oral and written communication skills in English.
• Communicates in a professional, courteous, clear, and concise manner, including writing.
• Facilitates therapeutic relationships between patients, families, and other members of the health care team.
• Ability to work as part of a collaborative healthcare team.
• Acting in a respectful manner toward patients & colleagues.
• Demonstrates excellent interpersonal skills.
• Analytical skills and the ability to resolve technical or research problems and issues and to interpret the acceptability of data results.
• High degree of computer literacy.
• Excellent organizational skills and ability to prioritize a variety of tasks.
• Impeccable attention to detail.
• Ability to demonstrate professionalism and respect for subjects' rights and individual needs.

Other

• Ability to manage work processes in a neat and systematic way.
• Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows.
• Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment.
• Ability to type accurately and enter data at an intermediate level.
• Ability to become proficient in using the EHR and other appropriate applications.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)