Sr. Genesys Cloud- Technology Architect

Job Title: Sr. Genesys Cloud Architect
Location: Hybrid (No travel required)
Application Deadline: June 21, 2025

About the Role

We are looking for a Senior Genesys Cloud Architect to join our dynamic team within Cognizant's Customer Service Transformation practice, part of our Enterprise Platform Services (EPS). This role is ideal for a seasoned architect with deep expertise in Google CCAI Platform, Genesys Cloud, and Amazon Connect. You will play a key role in designing and implementing cutting-edge contact center solutions that drive innovation and deliver exceptional customer experiences.

Key Responsibilities

• Architect and implement scalable, cloud-based contact center solutions using Google CCAI, Genesys Cloud, and Amazon Connect.
• Lead the development of robust, high-performance architectures aligned with business goals.
• Provide technical leadership and mentorship to development teams, ensuring adherence to best practices.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Integrate diverse systems and platforms to deliver seamless, end-to-end customer experiences.
• Continuously assess and enhance system performance, identifying opportunities for innovation.
• Maintain detailed documentation of architectural designs and implementations.
• Stay current with emerging technologies and industry trends to maintain a competitive edge.
• Promote the adoption of modern technologies and methodologies across the organization.
• Ensure compliance with data governance and quality standards.
• Facilitate clear communication among stakeholders to align on project objectives.
• Deliver impactful technology solutions that contribute to positive societal outcomes.

Required Qualifications

• Proven experience with Google CCAI Platform, Genesys Cloud, and Amazon Connect.
• Strong background in designing and deploying scalable, cloud-native architectures.
• Expertise in data quality, governance, and integration best practices.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to thrive in a hybrid work environment and manage multiple priorities.
• Demonstrated commitment to continuous learning and innovation.
• Strong understanding of industry standards and best practices.

Certifications Required

• Google Cloud Certified - Professional Cloud Architect
• Genesys Cloud Certified Professional
• AWS Certified Solutions Architect

Compensation & Benefits

• Salary Range: $150,000 - \$180,000 (based on experience and qualifications)
• Incentives: Eligible for Cognizant's discretionary annual incentive program and stock awards
• Benefits Include:
• Paid holidays and Paid Time Off
• Medical, Dental, Vision, and Life Insurance
• 401(k) plan with company contributions
• Short-term and Long-term Disability
• Paid Parental Leave

Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws.