Google CCAI Architect - Associate Director - 00063203363

Cognizant North America
life insurance, parental leave, paid time off, paid holidays, 401(k)
United States, New Jersey, Bridgewater
May 07, 2025
Job Title: Sr. Google CCAI Cloud Architect Application Deadline: June 21, 2025 About the Role We are looking for a Senior Google CCAI Cloud Architect to join our dynamic team within Cognizant's Customer Service Transformation practice, part of our Enterprise Platform Services (EPS). This role is ideal for a seasoned architect with deep expertise in Google CCAI Platform, Genesys Cloud, and Amazon Connect. You will play a key role in designing and implementing cutting-edge contact center solutions that drive innovation and deliver exceptional customer experiences. Key Responsibilities * As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients * You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results * You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process * Lead voice and digital AI Self-Service solutions for large, multi-location contact centers * Design, develop and implement AI self-service applications with Google CCAI, GOOGLE CES, CCAIP * Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design * Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects * Collaborate with project team members to provide input to conversation design specifications * Integrate to backend systems using web services, databases, and reporting * Perform Unit Testing of developed code * Assist with System and Functional Testing Required Qualifications Proven experience with Google CCAI Platform, Genesys Cloud, and Amazon Connect. Strong background in designing and deploying scalable, cloud-native architectures. Expertise in data quality, governance, and integration best practices. Excellent problem-solving, communication, and collaboration skills. Ability to thrive in a hybrid work environment and manage multiple priorities. Demonstrated commitment to continuous learning and innovation. Strong understanding of industry standards and best practices. Certifications Required Google Cloud Certified - Professional Cloud Architect Genesys Cloud Certified Professional AWS Certified Solutions Architect Compensation & Benefits Salary Range: $150,000 - \$180,000 (based on experience and qualifications) Incentives: Eligible for Cognizant's discretionary annual incentive program and stock awards Benefits Include: Paid holidays and Paid Time Off Medical, Dental, Vision, and Life Insurance 401(k) plan with company contributions Short-term and Long-term Disability Paid Parental Leave Note: Compensation and benefits are subject to change in accordance with company policy and applicable laws.