Technical Product Manager, CA Bridge Connect

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The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

PHI was distinguished as one of the top 50 "Best Non-Profit Organizations to Work For" by the Non-Profit Times in a national search.

Bridge is a program of the Public Health Institute (PHI) that increases the impact of hospital emergency departments (EDs) on population health issues and health equity. Our largest program, CA Bridge, has supported more than 290 hospitals over the last six years to implement medication for addiction treatment (MAT) in the ED based on the CA Bridge Model for 24/7 low-barrier access to evidence-based addiction treatment. Our National Expansion program builds capacity for ED MAT in every state by activating local leaders to transform addiction care and reduce overdose deaths. The EMS Bridge extends the administration of low-barrier MAT to paramedics. Through the ED Syphilis/HIV/HCV Screening Program, we support EDs to expand their capacity for routine opt-out screening, immediate treatment, and navigator-led patient education and linkage to care. Our Access Bridge program increases access to contraception and treatment for pregnancy emergencies from the ED, particularly in abortion-restricted states and regions.

POSITION OVERVIEW

The goal of the Technical Product Manager, CA Bridge Connect, is to manage the development and statewide implementation of the Bridge Center's CA Bridge Connect platform, an important new initiative that will significantly expand access to low-barrier medications for addiction treatment (MAT). This initiative builds on the success of our CA Bridge program, which led to the largest expansion of emergency department-based MAT in the country to make MAT even more accessible to those who need it most. The platform will connect people interested in harm reduction resources and MAT with substance use navigation and a growing network of low-barrier treatment providers.

The experienced Technical Product Manager will drive all CA Bridge Connect activities, from work planning and user experience design through pilot testing, platform launch in all California counties, and ongoing monitoring and enhancements. The Technical Product Manager will also organize and facilitate training related to platform use by multiple stakeholder/user groups and will be responsible for identifying and crafting plans to address user needs and challenges. They will work with internal teams and external partners (including consultants and/or contractors) to ensure the project's success, engage vital users and stakeholders, including people who use drugs and people from prioritized communities, low-barrier treatment providers, and navigators, and recommend technology solutions to support our program goals.

The full salary range for this position is $91,910 (minimum) to $137,348 (maximum) per year. The typical hiring range for this position is from $91,910 (minimum) to $114,629 (midpoint), based on 100% FTE. The starting salary is determined based on the candidate's knowledge, skills, experience, and budget availability.

• This is a full-time 1.0 FTE position, primarily remote.
• It requires attending periodic in-person meetings throughout the year in Oakland, CA, and occasional travel across the state. Candidates must be based in California.
• To apply, please submit a resume and cover letter detailing your interest in and qualifications for this position.

The Technical Product Manager may conduct the following duties and responsibilities and/or oversee work conducted by consultants/contractors.

• Product Development and Management: Lead platform design and development with CA Bridge team and external partners; lead user experience design processes, prototyping, and pilot testing; conduct Amazon Connect configuration; manage ongoing maintenance, monitoring, and enhancements.
• Project Management: Lead project planning, including work planning and timeline development and oversight; monitor and report on project spending; and oversee all aspects of the development, launch, maintenance, and growth of CA Bridge Connect.
• User Support and Advocacy: Manage user research and other activities to maintain the user perspective in platform design, development, and implementation processes to ensure the platform meets user needs, with an emphasis on engaging prioritized communities, including people who use drugs.
• Training and Documentation: Create and maintain comprehensive documentation for workflows, user guides, and troubleshooting guides. Conduct ongoing platform demonstrations and training activities to support platform users.
• Data Collection: Collaborate with CA Bridge team members, Bridge data and evaluation team, and stakeholders to identify key performance indicators; develop data collection tools and systems; and conduct monitoring, evaluation, and reporting activities.
• Product Launch: Collaborate with the Bridge communications team and external consultants/contractors to plan a successful product launch, rollout, and uptake across the state.
• General Collaboration: Work closely with Bridge's cross-functional teams, including communications, data and evaluation, operations, clinical, navigator, and executive leadership teams. Serve as a liaison between Bridge and external consultants, contractors, and stakeholders, including prioritized communities and people who use drugs.
• Other Duties as Assigned: Support other Bridge Center initiatives to advance usability of and access to digital and other Bridge tools, resources, and information.

• Five years of experience in product development, product management, computer science, and/or business management.
• Bachelor's degree, or substitute with four additional years of relevant experience.

• Demonstrated experience with end-to-end product lifecycle development.
• Demonstrated UI/UX proficiency, with experience developing logic flow diagrams.
• Proficient in programming languages, frameworks, and tools relevant to product development.
• Basic design skills and comfort in communicating new features through diagrams, wireframes, and mock-ups.
• Demonstrated experience writing clear and detailed product requirements.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
• Able to demonstrate commitment to furthering the Bridge Center's anti-stigma approach and culture of harm reduction.
• Experience engaging prioritized communities to inform design and user experience.
• Experience designing and developing public health or e-health interventions.
• Experience in public health, health care, behavioral health, and/or substance use preferred.

FAIR LABOR STANDARDS ACT (FLSA) STATUS

This position is classified as exempt based on the job duties. However, based on the FTE, salary level of the employee, or federal/state/local laws, the employee may be classified as nonexempt.

PHI/Bridge is committed to advancing social and racial justice through our work with health care systems. We recognize the value of having a staff that brings a wide range of perspectives to this work based on language, ethnicity, race, gender, socioeconomic background, political beliefs, sexual orientation, and disability. We believe the lived experiences of our employees and their unique ideas inspire innovative solutions. Black, Indigenous, People of Color, LGBTQIA+, and people with disabilities and lived experience with substance use are strongly encouraged to apply.

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

ADA Statement:

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at Recruitment@phi.org.

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