Dir Performance Improvement

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Primary Purpose

Responsible for providing effective leadership and enterprise-wide quality performance improvement critical to safety, high quality, efficient, and patient centered care through leveraging data-driven initiatives and various improvement methodologies. Serves as a subject matter expert and change agent in the development of comprehensive standards, tools, and training. Leads the daily operations of the Quality Performance Improvement (PI) Department while interfacing with other hospital leaders and cross-functional teams to support the needs of the organization. Performs duties and responsibilities in a manner consistent with our mission and values.

Minimum Specifications

Education

• Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Industrial Engineering or related field required.

Experience

• Must have 10 years' experience in performance or organizational role with 4 years of progressive management/leadership experience in a large, complex organization.
• Experience working in a clinical or healthcare environment preferred..

Equivalent Education and/or Experience

• An equivalent combination of education/experience in lieu of specific experience and/or experience may be considered.

Certification/Registration/Licensure

• Must be Certified Lean Six Sigma Black Belt
• Certified Lean Six Sigma Master Black Belt preferred.
• Certified Project Managment Professional (PMP) or similar certification preferred.

Skills or Special Abilities

• Must demonstrate successful implementation of quality management and performance improvement processes that lead to positive, measurable, and sustainable impacts within a large, complex healthcare system.
• Must have experience in high-level project management with demonstrated effectiveness in consulting, negotiating, and problem-solving skills.
• Must have demonstrated expertise in statistical process control and data analytics.
• Demonstrate outstanding collaboration with leaders, team members, and medical staff fostering productive and supportive working relationships with internal and external stakeholders.
• Must demonstrate exceptional verbal, written, and presentation skills with all levels of internal and external personnel.
• Must demonstrate experience in meeting applicable regulatory and accreditation standards (i.e., Joint Commission, Centers for Medicaid and Medicare, Texas Department of State Health Services).
• Possess excellent organizational and detail-oriented skills with ability to manage multiple project and timelines.
• Must be highly proficient in Microsoft Office applications such as Outlook, Word, PowerPoint, Excel, and other statistical software.
• Must be able to demonstrate effective leadership skills and techniques, including the ability to achieve high performance from assigned personnel.
• Demonstrates understanding of high reliability principles through use of tools and behaviors that promote patient safety within a wide range of functions.

Responsibilities

1. Directs the Quality Performance Improvement Department using good stewardship and selection of appropriate staff levels, mix, qualifications, and competencies. Lead department activities, processes, and human resource aspects such as evaluation of staff performance, professional development, staff orientation, and training.
2. Oversees the identification of opportunities utilizing data analytics and facilitation of improvement of clinical outcomes in order to implement process change/design, resource alignment, and evidence-based best practices designed to improve patient care and/or services.
3. Plans, designs, and ensures implementation of quality and performance improvement initiatives; provides ongoing analysis and reporting on initiative performance.
4. Provides leadership and consultative services within the organization related to performance improvement methodologies, project management structure, data collection and analysis, best practice, and process implementation strategies.
5. Lead and facilitate collaborative efforts of multidisciplinary teams, clinical services, support services, and clinical contracted services within identified strategic initiatives.
6. Serves as a key liaison in collaborating with leaders, clinicians, medical staff, and other disciplines to prioritize organizational strategic quality initiatives and assist with problem solving by incorporating High-Reliability principles and skills for process improvement.

Job Accountabilities

1. Identifies and analyzes the design of jobs, work processes, work flows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
4. Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.
5. Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.
6. Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.