New

Customer Support Administrator

Coca Cola Southwest Beverages
United States, Texas, Dallas
5420 Lyndon B Johnson Freeway (Show on map)
Mar 17, 2025
Req ID:216521 Job Location: Dallas, Texas Work days/Shift Hours - if applicable: Monday - Friday / 8:00 AM - 5:00 PM Compensation: Starting pay ranges from $20.00 to $25.25 per hour, based on experience. Additional earning opportunities may include performance-based incentives, quarterly bonuses, referral bonuses, and comprehensive benefits. Additional Relevant Information: General Purpose The Customer Service Coordinator is responsible for handling customer-initiated issues, communicating the status of delivery issues and coordination of product for equipment installs, donations and samplings. The Customer Service Coordinator has accountability for the communication and process monitoring of equipment moves such as installs and swaps for existing customers. Accountable for identifying and correcting pricing issues. Research/Rectify pricing issues (short pays, retros, incorrect pricing, pricing verification/inquiry, special event pricing submission, etc.) Work with BSNA Pricing Team for resolution. Create tracking on equipment and point of sale. Duties and Responsibilities Responsible for triage of Customer Initiated Issues (Customer to AMOP ONLY) Communicate status related to delivery issues to AMOP Coordinate delivery of product for equipment installs, donations and samplings Research and resolve pricing issues such as short pays, retros, incorrect pricing, pricing verification/inquiry, special event pricing submission, etc. Work with BSNA Pricing Team for resolution Coordinate all equipment moves, swaps and pick-ups Responsible for the communication and process monitoring for equipment move orders. Communicate delivery time of equipment or move to customers Work with planners for weekly advanced move updates by outlet, date/day/time of install, assist when customer confirmation needed, provide weekly status tracker to sales Assist with Customer Support Ticket process as needed Process donation forms from AE/Non-Profit/PAC/CCNA teams and ensure alignment with delivery operations Local Reports/Tracking: Tracking/Submission of local AdHoc reports for DSMs/ASMs Submit requests and track progress for DMX/Travers and provide updates to sales team weekly Reconcile Travers order versus confirmed deliveries weekly Qualifications High School Diploma or GED Required 2-5 years of experience in automated office environment required.aaaa Intermediate knowledge of Microsoft Office applications.aa Excellent phone etiquette.aa Bilingual skills a plus.aa Excellent calendar management skills, including the coordination of meetingsaaaa Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlooka Support experience in a professional services, sales or marketing environmenta Experience successfully creating and/or modifying processesaa Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain Texas or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Coca-Cola Southwest Beverages. Please inform us at talentacquisition@cocacolaswb.com if you need assistance completing this application or to otherwise participate in the application process. Know Your Rights dol.gov Coca-Cola Southwest Beverages LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.