Supervisor of Operations Reconcilement

Position Title:Supervisor of Operations Reconcilement

Business Unit:Operations

Reports to:Manager of Wire, ACH & Reconcilement Services

Position Overview:

This position is primarily responsible for supervising the Operations Reconcilement staff. The incumbent plans and organizes departmental workflows to ensure all reconcilement accounts are covered and all deadlines are met per business needs. Additionally, the incumbent maintains a comprehensive understanding of all accounts, including but not limited to the General Ledger, DDA/SAV, and exception reports, to effectively support the staff across all areas. Monitors regulatory or legal changes and works to update procedures to meet the new requirements.

Primary Responsibilities:

The incumbent collects data from reports, statements, and other sources to compare the balances of daily reconciliations with the official accounting system (Prologue). They investigate overdue fund discrepancies by gathering relevant information from available sources, determining the required adjustments, and researching items to resolve them accordingly.

The incumbent fosters a collaborative relationship with internal bank departments, external vendors, and correspondent banks, ensuring seamless communication and a streamlined process for research inquiries. Complex issues are addressed swiftly and efficiently, maintaining operational integrity and minimizing disruptions across all stakeholders.

Consistently delivers all assigned special projects with accuracy and within established timelines by leveraging cross-departmental collaboration. Prioritizes risk mitigation and operational efficiency, ensuring that objectives are met while strictly adhering to compliance and regulatory standards.

Serves as back up to the Manager, ensuring the department's continuity and stability by seamlessly assuming additional responsibilities. They strategically schedule staff to guarantee that all tasks are executed efficiently each day, in full compliance with departmental and Bank policies and procedures. May also provide coverage for staff absence.

Plays a key role in the annual evaluation and documentation of employee performance, ensuring merit increases are thoughtfully applied based on individual contributions and department budget allocations. Additionally, leads one-on-one coaching sessions and facilitates weekly team huddles to promote continuous development, engagement, and strengthen team performance.

Investigates new technologies, software, and systems to drive process efficiency. Serves as a subject matter expert during system integrations, ensuring seamless implementation and alignment with business needs. Continuously identifies opportunities for process improvements, leveraging working knowledge of various accounts to enhance operational performance.

Conducts daily quality reviews of all assigned department accounts to ensure accurate balancing and compliance with established standards. Proactively monitors aged items for timely escalation and identifies opportunities for coaching or training to address skill gaps and enhance employee performance.

Assesses staffing requirements based on workload and production volume, ensuring optimal resource allocation. Collaborates with the assigned HR Business Partner and management to coordinate the hiring process and efficiently fill vacancies, aligning talent acquisition with department needs.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Ability to use general office equipment

Detail-oriented

Excellent organizational, analytical and interpersonal skills

Excellent project management skills

MS Excel - Basic Level

Ability to work and multi-task in a fast paced environment

Ability to use a personal computer and job-related software

Ability to work and multi-task in a fast paced environment
Working knowledge of banking operating policies and procedures

Fundamental Accounting knowledge

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.