Order Management Administrator (Contractor)

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visitamplify.com.

The Order Management team is responsible for ensuring all opportunities are processed once the customer submits a purchase order or other form of payment.

The Order Management Administrator monitors and assigns incoming cases from our Order Management queue to ensure timely service to our customers and accurate data input into our customer relationship management system (Salesforce). The Order Management Administrator is responsible for ensuring all incoming work is distributed amongst our Order Management team.

A successful candidate for the Order Management Administrator role will be highly organized and detail-oriented. They will work with our Order Management Coordinators to maintain accurate data within our CRM.

Essential Responsibilities:

• Monitor and assign all incoming cases to our Order Management Queue to appropriate Order Management Team members based on regional assignments

• Maintain accurate data in the company CRM system (Salesforce)

• Keep current with Amplify's products, services and pricing.

• Collaborate with other Order Management Team members to identify and share best practices and develop/ improve processes

• Work alongside other teams within the Sales organization to complete projects

Minimum Qualifications:

• Bachelor's Degree or equivalent experience in customer service

• Data entry experience

• Customer service experience

• Adept in the use of Microsoft Office and Google Suite products, particularly Excel or Sheets

• Comfortable meeting set daily and weekly performance metrics

Preferred Qualifications:

• Highly motivated with precise attention to detail

• Proactive problem solving

• Experience in a fast-paced, high-growth corporate environment

• Salesforce experience

• Demonstrated communication and presentation skills (for both internal and customer-facing meetings)

• Finance or business background a plus

Compensation:
The hourly rate range for this role is $20.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hr-payroll@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.