Office Support Person V - DRO

Individual performs all general clerical functions necessary to support the assigned unit. Individual will communicate in person, via phone and email with clients, attorneys, Court and other County departments, as well as Domestic Relations staff. The individual must be able to multi-task, work independently, be perceptive and have a sound knowledge and adherence to the Domestic Relations Section's office policies and procedures. The ideal candidate will represent the Domestic Relations Section and the County of Montgomery with professionalism at all times.

• Assist in daily operations of the unit including but not limited to the establishment and enforcement of child support orders.
• Case Processing including but not limited to:
  • Processing complaints for support;
  • Updating case information and records;
  • Importing electronic documents into case records;
  • Converting paper documents to electronic records.
• Docketing and processing of court orders.
• Data entry.
• Administrative tasks.
• Processing and distribution of daily mail.
• Financial recordkeeping.
• Written and verbal communication with clients, attorneys, other County departments, other government agencies and other court jurisdictions.
• Interact with clients in person as necessary.
• Serve as a lead when necessary.
• Maintain unit records and statistics.
• Attend training sessions and workshops.
• Adhere to all security and safety directives.
• Ability to work a hybrid schedule, if required by unit.
• Perform other duties/related work as assigned.

• High school diploma or equivalent.
• Excellent organizational and time-management skills.
• Attention to detail and accuracy.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Professional demeanor.
• Emotional intelligence.
• Critical thinking and problem-solving skills.
• Flexible and adaptable to change.
• Technologically proficient, to include MS Office, Adobe, and Zoom applications.
• Ability to properly maintain highly confidential and sensitive information;
• Ability to learn and maintain working knowledge of Federal, State, and Local regulations that impact Child Support Enforcement including but not limited to the Code of Federal Regulations, PA Rules of Civil Procedure, Intergovernmental Support laws, Hague, and the Cooperative Agreement.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to stand, walk, reach with hands and arms, talk, and hear. The employee is occasionally required to use hands to handle or feel objects, tools, or controls. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate. Candidate must be willing and able to travel between floors of One Montgomery Plaza and across the street to the Court House.