New

Student Financial Management Specialist

Georgia State University
$42,000
tuition assistance
United States, Georgia, Atlanta
1 Park Place (Show on map)
Mar 18, 2025
Description : Student Financial Management Specialist Student Financial Management Center Dunwoody Campus We are looking for a Student Financial Management Specialist to serve in Student Financial Management Center at our Dunwoody campus. The specialist is primarily responsible for providing excellent in-person and telephone customer service within a high-volume environment to students, parents, and the university community about financial aid student account processes. This position is also responsible for assisting with outreach efforts to help support enrollment and retention objectives. WHAT MAKES THE STUDENT FINANCIAL MANAGEMENT CENTER A GREAT PLACE? * A flexible work environment * Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. * A knowledge-sharing organization that works collaboratively with a variety of partners. * Professional development opportunity and mentorship * A rapidly growing center within an academic setting Duties Include: * Provides information to students, parents, colleagues, and the university community regarding financial aid and student accounts via phone and in-person in accordance with federal, state, Board of Regents, and institutional regulations. Investigates and provides solutions regarding financial aid and student account customer issues. * Assists in awarding financial aid according to program regulations, such as HOPE, and direct student loans. Reviews the accuracy of financial aid applications and verifies application information with supporting documentation. * Collects money owed to the University using telephone and mail collection techniques to meet enrollment and retention objectives set by management. Evaluates financial circumstances to determine appropriate student account payment options. * Assist with community outreach efforts including conducting calling campaigns as well as conducting financial management workshops and orientation presentations to students, parents, and other University staff and other key groups. * Counsel students on a variety of enrollment management issues to include all aspects from orientation to enrollment and after, including but not limited to admissions, registration, and academic records. Disclaimer : This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications : Minimum Hiring Qualifications: Bachelor's degree and one year of experience; or combination of education and related experience. Preferred Hiring Qualifications: Preference will be given to applicants with customer service experience. Financial Aid and student accounts experience is preferred but not required. Working knowledge of Banner and Microsoft Office (Excel, Word) is a plus. Excellent written and verbal communication skills. College/Business Unit : Provost & VP Academic Affairs Department : Student Financial Management Center Location : Dunwoody Campus Shift : M-F 8:30AM-5:15PM Salary : $42,000 Pay Grade : 12 FLSA Status : Non-Exempt Job Type : Full Time (Benefits Eligible) Job Posting : 03/18/25, 7:44:13 PM Closing Date : 04/05/25, 3:59:00 AM Special Instructions : A completed GSU application, cover letter and resume are required to be considered. Finalist candidates will need to submit names and contact information for three professional references. Georgia State University Values : COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement : The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity : Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check : Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.