Analyst, Infrastructure Observability

Job Purpose

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency, an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global packet capture and monitoring infrastructure.
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures.
• Document changes and author documentation on monitoring standards and practices.
• Design monitoring requirements in coordination with development and operations.
• Architect and implement monitoring solutions across multiple datacenters.
• Serve as a primary point of contact for monitoring across the enterprise.
• Provide rotational on-call support.

Knowledge & Experience

• Understanding of core IT concepts including networking and access control
• Knowledge of Linux
• Ability to read packet captures
• TCP/IP networking and analysis skills
• Data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects
• Minimal travel: 2-3 weeks per year
• Corvil, Niksun, Gigamon, or NetScout certification preferred
• Knowledge and/or experience with varying scripting languages preferred (PowerShell)
• CISSP or CCNA certification preferred
• Experience with Broadcom Spectrum
• Experience with BigPanda administration and/or Splunk preferred
• Bachelor's degree, preferably in CIS, engineering, or a related discipline
• Financial industry expertise preferred
• Change auditing and configuration management

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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