Bilingual Medical Assistant (non-certified) - Eagan

Position Details

• Schedule: Full-time (40 hours/week)
• Location: MNGI Digestive Health (Eagan)
• Salary Range: Starting range $19.03 - $20.12/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)
  
  
  
  • Bilingual staff members will be eligible for a $1.50 premium in addition to their base pay upon successfully completing their Interpreting Certification
  
  
  
  

Benefits

• Health Coverage: Medical, Dental & Vision Insurance
• Retirement: 401(K) with Company Match, Profit Sharing
• Time Off: Generous PTO, Holiday Pay, Floating Holiday
• Disability Coverage: Short & Long-Term Disability
• Family Support: Two Weeks Paid Parental Leave
• Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals

Key Responsibilities

Front Desk:

• Greet English and non-English speaking visitors, verify patient demographics and insurance information, and make any necessary changes.
• Check in all appointments that occur at the clinic and endoscopy center.
• Collect English and non-English speaking patient co-pays and outstanding balances.
• Assist English and non-English speaking patients with completion of necessary forms in accordance with HIPAA and practice regulations.
• Maintain patient confidentiality in accordance with HIPAA and practice regulations.
• Accurately enter information into electronic health record and practice management computer system.
• Maintain the daily schedules of the clinic.
• Assist English and non-English speaking patients and visitors with questions and concerns.
• Maintain cash box.
• Maintain a clean and presentable lobby area.

Clinic:

• Greet and room English and non-English speaking patients.
• Interview English and non-English speaking patients to obtain medical history and measure their vital signs for the office visit.
• Stock and clean exam room per Clinic and Infection Control Policy.
• Interpret conversation between the medical provider and non-English speaking patients.
• Instruct English and non-English speaking patients on care plan and discharge instructions per provider's orders.
• Perform phlebotomy or medication injections per provider's orders.
• Instruct English and non-English speaking patients on proper collection of stool or urine specimens.
• Process and maintain integrity of all specimens according to established protocol.
• Maintain inventory of medication closet.
• Order clinic and lab supplies as needed.
• Document in patient chart or electronic medical record according to established protocol.
• Obtain additional medical records for patient's appointment as necessary.
• Work Electronic Health Record (EHR) reports as directed by supervisor
• Complete procedure pre-calls for non-English speaking patients.
• Any and all other duties as assigned

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

One of the following is required:

• Associates Degree with 1 year direct care experience
• Diploma or equivalent from an accredited Medical Assistant program
• Licensed Practical Nurse (LPN)
• Emergency Medical Technician (EMT)
• Certified Nursing Assistant (CNA) with 1 year direct care experience

Bachelor's Degree is preferred

• 1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred.

Successful completion of 40 hour interpreter training course and passing certification exam is required upon hire.

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities
Required Knowledge

• Gastrointestinal system
• Medical Terminology
• Principles for providing compassionate care
• Word processing

Required Skills

• Compassionate Patient Care
• Active Listening
• Problem-Solving
• Prioritization
• Critical Thinking

Key Abilities

• Problem Solve
• Multitask
• Prioritize and be detail oriented
• Work effectively as part of a team
• Use active listening skills
• Communicate effectively verbally and in writing
• Float to all other MNGI locations to meet staffing needs

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, reach overhead, bend to the floor, and may be required to stand for long periods of time. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, other clinic equipment, and to possibly perform phlebotomy. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 50 pounds. Employees will be required to travel often to other company locations due to staffing and training needs.

Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in a clinical environment and may be exposed to hazardous chemicals or conditions including exposure to blood or other body fluids. Appropriate Personal Protective Equipment (PPE) and training will be provided. The employee is exposed to a computer monitor daily. The employee will be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI's Culture of Caring

We are caring people, caring for people - working with Compassion, Teamwork, and Integrity

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
• Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.

Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work

1-2 years experience with an electronic medical record is preferred. Phlebotomy experience is preferred. (preferred)

Licensed Practical Nurse (preferred)
Emergency Medical Tech (preferred)
Certified Medical Assist (preferred)

Skills