Inside Sales and Customer Service Representative

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.

Wieland is hiring an Inside Sales & Customer Service Representative. The Inside Sales & Customer Service Representative is a critical member of the Inside Sales and Customer Service team. This role focuses on fostering customer relationships, supporting the commercial strategy, and driving business growth. In collaboration with the VP, Commercial, Outside Territory Managers, and other internal teams, the position is responsible for ensuring customer satisfaction, managing sales inquiries, and contributing to the overall success of the sales strategy. This role is located at Wieland Concast in Birmingham, OH.

Inside Sales & Customer Service Representative Responsibilities:

Serve as the primary point of contact for customers, ensuring exceptional service and building strong relationships.
• Communicate proactively and maintain a positive, solution-oriented approach that reflects Wieland Concast's commitment to superior customer service.
• Address customer inquiries promptly, accurately, and professionally, collaborating with internal teams (production, quality, and shipping) as needed.
• Manage customer orders from initial inquiry to final payment, ensuring smooth and efficient processes.
• Actively listen to customers' needs and concerns, providing tailored solutions and recommendations.
• Resolve customer quality and service issues in a calm, professional manner, ensuring customer satisfaction.
• Upsell products or suggest alternative solutions when appropriate.
• Conduct outbound calls to customers to maintain engagement and drive sales.
• Update customer information and sales data in the company CRM system (CPIC) regularly.
• Collaborate closely with Outside Sales to develop and execute customer strategies that enhance business growth.
• Manage multiple priorities effectively, ensuring timely completion of tasks and customer requests.
• Prepare reports, data, and spreadsheets to support the sales team and commercial strategy.
• Research customer and market information to inform sales decisions.
• Contribute to a collaborative team environment, providing support to colleagues as needed.
• Serve as the primary point of contact for customers, ensuring exceptional service and building strong relationships.
• Communicate proactively and maintain a positive, solution-oriented approach that reflects Wieland Concast's commitment to superior customer service.
• Perform other duties as assigned.

Inside Sales & Customer Service Representative Qualifications:

• High School Diploma or equivalent.
• Prefer 3-5 years of Inside sales and/or customer service experience, ideally in the metals or manufacturing industries.
• Excellent communication and people skills, with the ability to engage with customers at all levels.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint).
• Attention to detail with strong organizational skills and the ability to manage multiple tasks and priorities.
• Self-motivated, able to work independently while supporting team goals.
• Familiar with CRM systems.

Joining Wieland's team gives you...

• Benefits - Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings - 401(k) contribution + match.
• Work/Life Balance - Paid Vacation & Holidays.
• Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs - Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.