IT Client Support Specialist

North Carolina State University

$62,800 - $67,500

United States, North Carolina, Raleigh

Mar 19, 2025

Posting Information

Posting Number	PG194005EP
Internal Recruitment	No
Working Title	IT Client Support Specialist
Anticipated Hiring Range	$62,800 - $67,500
Work Schedule	8AM - 5PM Mon-Fri
Job Location	Raleigh, NC
Department	Office of Information Technology
About the Department	OIT's (Office of Information Technology) Technology Support Services - Client Solutions organization provides customer facing IT services and solutions for students, faculty, and staff of NC State University. Services provided include IT Service Management, ServiceNow application development, server and application maintenance and support via the Hosted Services team, development of secure computing environments, cloud computing architecture and design, and desktop support. Our Managed Desktop Service and Technical Support roles are to provide desktop compute support for OIT's managed desktop environment for over 4,000 clients, which includes physical computers, printers, and virtual computers.
Essential Job Duties	The Specialist will represent the needs of computer end-users in department staff meetings and ensure that we follow best practices to keep our computer desktop and printing environments in line with current industry and University standards for security, regulatory requirements, upgrades, and software patching. The primary responsibility for the position will be focused on Active Directory requests and managing the Active Directory environment for OIT and OIT supported departments, ensuring its security, stability, and efficiency. This role requires in-depth knowledge of AD architecture, policies, and best practices, along with the ability to troubleshoot complex issues and support users. The position will also be responsible for building documentation and providing training for the OITMD support staff, and OIT supported environments.
Other Responsibilities	Documentation and training as required. Involvement with campus organizations representing department's needs and views. Network management (IP assignments, manipulations, etc) with rights as provided by the authoritative groups/organizations. Keep management informed and updated with pertinent information. Provide professional and courteous service. Attend training, seminars and trade shows to keep knowledge up-to-date. Other duties as assigned.

Qualifications

Minimum Education and Experience	Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. End-user technical support and/or system administrator experience. Basic knowledge of Project Management Institute methodologies or involvement with a project governed by standard PMI-like practices.
Other Required Qualifications	Customer Service oriented Teamwork oriented Detail focused Active Directory knowledge Ability to search documentation and historical references Security minded
Preferred Qualifications	Demonstrated, professional experience with Active Directory, SCCM, WSUS, WDS, MS Windows, Mac OS, and GPO management/troubleshooting in a mid-to-large environment. Professional experience with large scale PC imaging with WDS. Considerable knowledge of or exposure to a vast array of systems, applications and protocols (e.g. Windows OS registry manipulation, VMWare or equivalent virtual system, LDAP, TCP/IP) in a distributed and federated environment. Working knowledge of Active Directory management in a federated environment. Efficiently and effectively multitask to work on multiple projects and tasks simultaneously.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	03/18/2025
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Applicants should upload a resume, cover letter, and full contact information for at least three professional references.

Position Details

Position Number	00100036
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	513001 - Technology Support Services
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.