HFN: Computer Design Technician I

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Associate 3D CAD Technician utilizes proprietary CAD software to align and modify digital patient scans for the fabrication of custom orthotic and prosthetic devices. This role requires attention to detail, adherence to company design protocols and quality standards, and the ability to work collaboratively in a fast-paced environment. Associate technicians work onsite to allow for training, supervision, and team collaboration, contributing to the organization's mission, vision, and core values.

Principal Duties and Responsibilities (Essential Functions):

• Utilize proprietary CAD software to prepare digital positive models for orthotic and prosthetic designs.
• Interpret order forms and apply designated design protocols.
• Manage workflows using a digital order portal to prioritize tasks, archive files, and send completed orders to multiple fabrication locations nationwide.
• Communicate with clinicians regarding order requests via phone, email, chat, and screenshare.
• Collaborate with fabrication team members to address quality concerns and meet production needs to enhance patient experience

Additional Responsibilities:

• Perform other related duties as required

Job Characteristics

Knowledge and Skill:

Required:

• CAD and/or 3D modeling experience
• Analytical skills to interpret data and apply design protocols effectively.
• Ability to work independently while also collaborating with a team to solve problems.
• Exceptional attention to detail and organizational skills.
• Efficient decision-making and problem-solving abilities.
• Self-motivated, dependable, and skilled in communication and interpersonal interactions.
• Ability to prioritize work, manage multiple tasks, and perform effectively in a dynamic, fast-paced environment.

Preferred:

• Familiarity with CAD software for designing prostheses and orthoses.
• Basic knowledge of the orthotic and prosthetic industry, anatomy, and biomechanics of the body.
• Experience with 3D sculpting and printing.
• Customer service experience.

Job Complexity:

Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision making.

Supervision Received and Exercised:

Normally receives detailed instructions on all work. Works under close supervision.

• Associate's degree or completion of a technical trade school program in CAD, drafting or a related field, or equivalent experience that provides the required knowledge, skills and abilities.

  Typically requires less than 1 year of related experience.

• Basic Computer skills
• Ability to gather data, compile information, and prepare reports
• Knowledge and skills needed to design prostheses and orthoses by utilizing CAD software.
• Ability to make evaluative judgments
• Ability to analyze and develop creative solutions to complex benefit issues.
• Effective oral/written communication skills
• Good interpersonal skills.
• Must organize/prioritize work, manage multiple tasks and projects and function effectively as a small-team member.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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