Insurance Sales Agent

Be part of something uniQue

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

The Insurance Sales Agent is responsible for building and maintaining relationships with current and prospective members, advising clients on insurance policy benefits, cross-selling products to meet their needs, and achieving production goals, while actively engaging in community networking, referring clients to credit union services, and enhancing agency efficiency to deliver a seamless and comprehensive member experience.

Essential Duties:

• Consistently achieve and maintain production and underwriting quality standards, as established by management.
• Advise, service, and cross-sell insurance policies that protect individuals and businesses from financial loss resulting from automobile accidents, fire, theft, storms, and other events.
• Seek out new clients and develop clientele by following sales leads generated from a variety of referral sources, networking, marketing, cold-calling, and lead databases.
• Adhere to the rules and regulations as outlined by the various insurance companies that are represented, as well as within the guidelines of the office of the Washington State Insurance Commissioner.
• Provide customized insurance programs that address a wide range of potential risks and provide coverage for the member's needs. Provide coverage reviews and on-going support to insurance clients as needed.
• Exhibit strong problem-solving skills by proactively identifying challenges and implementing effective solutions. Maintain composure and effectiveness under pressure, ensuring high-quality service delivery even in dynamic situations
• Act as a frontline underwriter, interviewing prospective clients to gather detailed information about their financial resources, insurance needs, and the physical condition of the person or property to be insured.
• Review and discuss any existing coverage with clients to ensure comprehensive risk assessment and suitability of new policies.
• Obtain price quotes and process applications. Match insurance policies for clients with the companies that offer the best rates and coverage.
• Consistently enter accurate data for every client interaction and policy application.
• Calculate premiums and establish payment method.
• Issue binders as requested by mortgagees and loss payees on behalf of their member customers.
• Call on policyholders to deliver and explain policies, analyze insurance programs and suggest additions or changes.
• Process and monitor insurance claims in a timely manner. Ensure they are settled equitably for both the client and the insurer.
• Perform administrative tasks, such as maintaining records, handling policy renewals and processing payments.
• Work closely with the Service Agent Team to drive client retention and identify cross-selling opportunities.
• Develop working relationships with Credit Union staff and provide feedback regarding referrals and appointments in a timely manner. Conduct branch-level product and referral training sessions.
• Actively assist business development and sales generation through target marketing, seminars, branch displays, newsletters and member referrals.
• Actively cross-sell Credit Union products and services to meet member needs, increase product usage, and provide an exceptional member experience.
• Serve as a dedicated point of contact for new members as part of the Member Onboarding strategy. Facilitate a seamless onboarding experience for new members by providing comprehensive guidance and support. Conduct regular follow-up communications to ensure new members are settling in well and to address any ongoing concerns or questions. Gather feedback from new members about their onboarding experience to continuously improve the program and enhance member satisfaction.
• Demonstrate a positive attitude towards change and the ability to adapt quickly to new processes, technologies, and work environments. Show flexibility in adjusting to shifting priorities and evolving business needs
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.
  
  

Qualifications:

Experience: Three years to five years of similar or related experience, specifically experience in a personal insurance sales and service position. Must be able to demonstrate proven results in previous insurance roles.

Education & Licensing:

High school diploma or GED required.

Must possess and maintain an active Property & Casualty insurance license.

Life & Disability insurance license preferred.

Bilingual candidates highly desired.

Additional Details:

Location: Home branch - Happy Valley Branch (13220 SE 172nd Ave, Suite 168, Happy Valley, OR 97086). This role also requires coverage at other Oregon locations, including Williams, St. Johns, and Sherwood.

Training: Three-month training period in Vancouver, WA.

Position Type: Full-time, 40 hours per week.

We Value Diversity

At iQ, we believe that diverse experiences and skills make our team stronger. If you're passionate and driven to excel in this role, we encourage you to apply, even if you don't fully meet every qualification listed. Your unique experiences, knowledge, skills, and abilities may be exactly what we need.

iQ Credit Union is committed to providing an inclusive and accessible work environment for all individuals. Our recruiting process typically involves submitting an application, uploading a resume, completing a phone interview, interviewing on-site or virtually with a hiring manager or attending a group interview, and possibly completing a work sample.

If you require reasonable accommodation at any stage of the recruitment process, including application submission, interviewing, or participation in the employee selection process, please direct your inquiries to careerfeedback@iQcu.com, which will email a member of iQ's Human Resources team. We will make every effort to accommodate your needs.

Total Compensation Package

There's a reason we've ranked as one of top workplaces in the Pacific Northwest for the past nine years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare Coverage:

• iQ pays 100% of the monthly medical, dental and vision premium for you AND your dependent children.

Retirement Savings:

• iQ matches up to 6% of your 401(k) contributions.

Paid Time Off:

• 11 paid holidays plus vacation and sick time accruals.
• Paid Community & Event Volunteer opportunities.
• Paid Wellbeing hours to help you recharge and thrive.

Investing in You:

• Student loan repayment match up to $100 per month.
• Tuition reimbursement to support your educational advancement.
• An annual match to amplify your nonprofit giving.

For a full list of our uniQue benefits, see our benefits guide:iQ Credit Union Benefits Guide

Equal Opportunity Employer:

iQ Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.