Product Manager

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

We are seeking an experienced Product Manager with expertise in billing processes, subscription management, and enterprise software solutions to join our growing team within Vivint Technology. This role will be responsible for managing the full lifecycle of our billing and subscription products, including ensuring that upstream systems such as sales, customer support, and other applications are setting up billing and charges correctly, and integrating smoothly into our billing processes.

The ideal candidate will have experience in the billing domain, particularly with Zuora, and will be responsible for driving collaboration between sales, support, engineering, and product teams to ensure the accuracy and efficiency of the entire billing and subscription lifecycle. You will help ensure that every stage, from sales setup to invoicing and subscription management, operates seamlessly, accurately, and at scale.

JOB RESPONSIBILITIES:

• Product Management & Roadmap: Develop and maintain the product roadmap that prioritizes features and enhancements based on market trends, business goals, and customer needs for billing and subscription systems.
• End-to-End Process Management: Oversee the entire billing and subscription lifecycle, collaborating with business stakeholders and other product teams to ensure that upstream sales, support, and billing systems work together to set up and manage customer charges and subscriptions accurately.
• Product Requirements & User Stories: Work closely with various stakeholders to define and document requirements for billing features and upstream integrations and pricing configurations, translating them into clear user stories that guide technology teams.
• Cross-Functional Collaboration: Partner with technical and non-technical teams to ensure alignment between billing, sales, support, and product teams, driving effective system integration and data flow.
• Collaboration with Engineering: Work closely with engineering teams to ensure that integrations between billing and upstream systems are efficient, accurate, and scalable.
• Performance Monitoring & Optimization: Track the performance of the billing system and its integrations with upstream configurations and systems, using metrics to identify areas for improvement and driving continuous optimization.
• Customer Experience Improvement: Ensure that the customer journey from sales through to billing is seamless and error-free, working to eliminate any friction points in the process.

WHO YOU ARE:

• Passionate about Quality. You know what it takes to deliver a quality, sustainable product and experience, and you are passionate about high-quality software development and the technology and knowledge that supports it.

• Essentialist.You model how to distill a problem to its essence, to make it "as simple as possible, but no simpler." You know how to eliminate the decorative to deliver a single powerful idea.

• Experience Focused.You sweat the details to bring a beautiful elegance to everything you put your name to.

• Reliable. You pride yourself in developing a sense of reliability in outcomes, timelines and goals expectations that you set for yourself and your team. Your product, team, and customers depend on it.

• Team Player.You enjoy collaborating with, learning from, and teaching others so we all become better. You assume good intent in others, and actively do your part to make a positive work environment.

• You go confidently. You make key decisions, take risks, and trust your instinct to elevate the creativity and possibilities of everything you put your name to.

WHAT YOU WILL DO:

• Lead product planning and vision refinement for the billing and subscription systems
• Drive alignment with upstream applications (sales, support, CRM) with billing workflows and requirements
• Drive strategic discussions on new product features and functionality requests
• Drive relevant product management deliverables and facilitate effective conversations across disciplines
• Leverage best practices for Product Management in your day-to-day
• Define user stories/experience to ensure the right customer experience
• Collaborate with engineering and business to determine priorities on feature specifics/users stories in alignment with company goals and impact
• Own and manage the product roadmap
• Present convincingly to leadership, stakeholders, and partners
• Monitor the accuracy and efficiency of billing-related processes, ensuring that the entire ecosystem-from sales to invoicing-functions smoothly

Required Skills:

• Billing & Subscription Management: Solid understanding of billing processes, Zuora, and subscription management in B2C or enterprise setting. Experience with understanding upstream systems (sales, support, CRM) and their alignment with billing.
• Cross-Functional Collaboration: Ability to work effectively with technical and non-technical teams, ensuring alignment across product, engineering, sales, and support.
• Product Management Skills: Proven experience in product management, specifically with billing systems or other enterprise software. Ability to manage complex product lifecycles and system integrations.
• Communication & Problem-Solving: Strong communication skills, with the ability to clearly present product concepts, requirements, and strategies to stakeholders at all levels. Ability to identify and resolve challenges in workflows.
• Experience: 3-5+ years of product management experience, ideally in Zuora billing systems or subscription management.
• Analytical Skills: Ability to use data to analyze product performance, identify opportunities for improvement, and prioritize initiatives based on impact.
• Adaptability & Initiative: Ability to thrive in a fast-paced, evolving environment and to take ownership of projects, driving them forward from ideation to execution.
• Influential Leadership: Ability to lead by influence, without direct authority.

What You Need to Succeed:

• Customer Focus: Strong understanding of customer needs across the entire lifecycle-from sales to billing-and a commitment to delivering a smooth customer experience.
• Analytical Mindset: Ability to analyze and interpret data to drive decisions, identify areas for improvement, and optimize both billing and upstream processes.
• Systems Integration Knowledge: Familiarity with integrating billing systems and their dependencies on upstream applications (sales, CRM, support tools) and ensuring smooth data flow across systems.
• Technical Understanding: Comfort with technical concepts and the ability to engage with engineering teams to ensure successful system integration, even without deep technical expertise.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.