Entry GCC Customer Service Representative

YOH Services LLC
401(k), employee discount
United States, Texas, Austin
8515 Brodie Lane (Show on map)
Mar 21, 2025
Entry GCC Customer Service Representative Category: Administration & Office Support Employment Type: Contract To Hire Reference: BH-383114-1 Remote Entry GCC Customer Service Representative needed for an 18-month Remote contract to hire opportunity with Yoh's client located in Austin, Texas. *Candidates residing nearby Austin will be called in once a quarter for Team engagements and programs.* Pay Rate: $21 to $25 per hour The Big Picture: *Remote* Work Shift: 10:30 A.M. to 7:30 P.M. CST. Monday - Friday. After full training, a weekend day will be required on a rotational basis. *Post 6 months' work exp only. Sat or Sun (depends on rotation). Can work weekday OT to compensate for that.* Supports escalations and follows up on customer requirements not being met Handles routine customer inquiries via phone, e-mail, and fax Maintain excellent communication with customers and internal stakeholders "One Stop Shop" for customers for any type of Services requests. This includes: Service Agreement Customers, On Demand Customers or Labor dispatch. Face of organization for 24x7 call center support. Responsible for resolving customer issue from beginning to end. Works with internal organizations to resolve customer request, including, but not limited to: Field Engineer, Logistics, Order Fulfilment, Marketing, Sales and Internal Organization. What You Will Be Doing: Responsible to process and maintain customer request via emails and phone call in SAP CRM System Responsible to create and maintain quotations/opportunities/sales orders/service case in SAP CRM system Responsible in managing customer escalation by working closely with internal stakeholders Required to use existing procedures to problem solve customer escalation and follow up Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders Required to adhere to business, operation procedures and financial policy What You Need to Bring to the Table: Strong communication skill - written and spoken (Ability to Use Positive Language) Knowledge of product or service Strong spoken and written English SAP/CRM/ Supply chain process knowledge is a plus Customer service experience Call center experience is a plus Semiconductor experience is a plus Additional language skill - for multiple region support What's In It For You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Medical, Dental & Vision Benefits 401K Retirement Saving Plan Life & Disability Insurance Direct Deposit & weekly e-payroll Employee Discount Program's Referral Bonus Program's Opportunity is Calling, Apply Now! Estimated Min Rate: $21.00 Estimated Max Rate: $25.00 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.