Team Lead

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

Team Lead is responsible for assisting the Department Manager or Supervisor. You will assist with employee training, answering employees' questions, tracking time/attendance, while maintaining your own assigned workload.

Qualifications:

• High school diploma or equivalent is required
• Medical insurance claims experience is required
• Supervisory experience is a plus
• Excellent written and verbal communication skills
• Demonstrated leadership abilities
• Ability to always present oneself in a professional and courteous manner
• Ability to stay on task with little or no management supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Ability to prioritize multiple tasks in a busy work environment
• Strong working knowledge of personal computers including Microsoft Office

Essential Duties and Responsibilities:

• Oversee and direct the daily activities of the production staff for the team to which they are assigned
• Provide daily/weekly account reports to the Department Manager/Supervisor
• Prepare and conduct staff training as needed
• Maintain time and attendance records for staff
• Delegation and inspection of workflows
• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
• Meet goals and objectives as assigned by management
• Report and document employee disciplinary problems to the department manager
• Assist employees on their team with questions
• Direct the workflow for the team
• Requires 40 hours per week with possible overtime

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.