Knowledge Management Solutions Specialist
The Knowledge Management Solutions Specialist is responsible for establishment, maintenance and administration of the procedure repository tool and process related hierarchies. This role will provide first level of support for the LOBs/Support Functions as it pertains to the procedures index tool.
The Knowledge Management Solutions Specialist will work closely with Business partners, first- and second-line Risk partners to ensure accurate organizational hierarchies, supporting process transformation and RCSA related activities.
Position Responsibilities:
Support Design / Deployment of Enterprise Procedure Repository
- Support gathering of design requirements for new knowledge management application that is being evaluated/deployed.
- Collaborate with third-party vendor and internal stakeholders on design and deployment schedule of new repository.
- Support development of procedures, controls documents, and artifacts to administer and support repository tool.
- Support communication and training to all levels of the of the organization.
- Support intake and conversion of existing procedures into new tool format.
Administration of Enterprise Procedure Repository
- Support day-to-day administration of the tool which could include the following tasks: user administration, new functionality/software releases, etc.
- Work collaboratively with LOB's/Support Functions as part of deployment of the repository across the enterprise.
Enterprise Process Hierarchy Maintenance
- Coordinate with internal stakeholders to identify additions or edits to process and product hierarchies.
- Monitor of change requests.
- Support an annual review of Process Hierarchy at the product and service level.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university in Degree in Business, Finance, Operations Management, or other related degrees OR High School/GED with 5 years of related experience
- 5 years of experience working with enterprise level document management solutions (e.g. SharePoint, Workiva, etc.) with the proven ability to assess situations, align and understand company goals and adept at translating strategy into execution
- 5 years of experience with end-to-end enterprise-level document management solution
- 5 years of experience engaging with senior internal/external stakeholders to communicate complex topics into easy-to-understand messages
- 5 years of experience with demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
- 3 years of experience using analytics and data to make sound recommendations
- 3 years of experience with proven ability to create and communicate strategies at all levels of the organization. Highly effective at building, nurturing, and leveraging relationships
- 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
|
Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k), remote work
Mar 21, 2025