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Change Readiness Analytics Analyst
The Change Readiness Analytics Analyst will be part of a team of change implementation experts with accountability for measuring and analyzing change adoption across impacted areas. The team will focus on a data driven approach to change management to help leaders verify, understand, and quantify actions that result in informed business decisions. The team will measure change implementation against pre-defined targets to navigate and steer change initiatives and make the necessary course corrections to achieve defined success.
The Change Readiness Analytics Analyst plays a key role in ensuring initiatives meet objectives by increasing stakeholder ownership, employee engagement, adoption, and sustainment through data analytics. The Change Readiness Analytics Analyst will work with respective business units to 1) Establish Implementation Goals 2) Define Success Goals 3) Align on Data Collection Metrics/Methods and 4) Establish Project Success Milestones. The Change Readiness Analytics Analyst will work to drive faster adoption, greater ultimate utilization, and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
The Change Readiness Analytics Analyst will focus on supporting the LOB's/Support Functions on their process improvement opportunities, establishing a focused partnership between those LOB's/Support Functions and the Health team. A key part of this roles will be to quickly establish a rapport with LOB/Support Function leaders to help them understand how a process-centric approach can help them achieve their goals/objectives.
Position Responsibilities:
Organizational Health Change Analysis
- Develop Health Dashboard with Adoption goals and success measurements.
- Develop and implement strategies using data to maximize project adoption.
- Identify potential risks and anticipated points of resistance using data and develop specific plans to mitigate or address concerns.
- Monitor the adoption, utilization, and proficiency of changes through Health Dashboard with defined collection methods.
- Manage pipeline of Organizational Health improvement opportunities for respective LOB/Support Function.
Establish Focused Partnership
- Reinforce established guidelines/protocols for relationship management and support between Health Team and LOB's/ Support Functions.
- Pro-actively support Change Implementation Leads and their respective portfolios of work.
- Work collaboratively with assigned LOB/Support Function to understand data, project status and necessary pivots.
- Lead overall understanding of the assigned LOB/Support Function needs and support with next steps and strategies.
Health Change Transformation Support
- Work with project teams to integrate results from data analysis into the overall project plan.
- Clearly define the objective of the change initiative with key stakeholders and monitor success to objectives.
- Identify key metrics for dashboard that will be used to track and measure adoption and success.
- Using data, identify performance gaps, and work to develop and implement Remediation plans.
- Support knowledge exchange of Health Team's capabilities for assigned LOB/Support Team.
- Ensure concise and clear communication of the assigned LOB/Support Function needs are passed on to Readiness Admin/Strategy team.
- Ensure that the assigned LOB/Support Function needs align with both Readiness Team and enterprise strategy.
Implementation and Sustainment
- Partner with respective LOB's and Finance to monitor project success based on relevant business case.
- Support the design of a framework model for respective LOB's to ensure sustainability and accountability of initiative.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university in Business, Finance, or other related degrees OR High School/GED with 5 years progressively responsible experience
- 5 years of experience with enterprise level reporting and analytics tools (i.e. Power BI, Tableau, etc.) with the proven ability to assess situations, align and understand company goals and adept at translating strategy into execution
- 5 years of demonstrated end-to-end enterprise level dashboard/metrics creation experience supporting change events
- 4 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
- 4 years of experience with the ability to engage with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages
- 4 years of experience creating and communicating strategies at all levels of the organization. Highly effective at building, nurturing, and leveraging relationships
- 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k), remote work
Mar 21, 2025