Knowledge Management Specialist

• Ensure procedures follow industry standards and regulations.
• Remain current on policies and procedures for all business areas.
• Manage the documents in the Enterprise Knowledge Management application.

• Acts as a liaison between various departments and key stakeholders. Interface with management and employees to determine appropriate policy, procedure, and work instruction requirements.
• Assist with the development of documentation requirements for new business processes.
• Provide support writing, reviewing, editing and/or publishing procedural documentation to follow the company standards.
• Ensure the appropriate review and approval of the new procedures with relevant stakeholders. This could include Comerica personnel that support related activities outside the department creating the procedures, such as Corporate Compliance, Legal, Third-party risk personnel, and other subject matter experts.
• Publish the new procedural documentation in Procedure Enterprise System, assign appropriate access to the procedure users, and configure the periodic review cycle for the documentation.

• Support the update of documents to help maintain an effective set of local policies, procedures, and work instructions.
• Support the process owner with guidance about procedures updates, so the documentation is aligned with the process objectives and all relevant requirements from related polices, frameworks, laws, regulations, and regulatory guidance.
• Publish the update procedural documentation version in the Procedure Enterprise System.
• Work in collaboration with the Process Engineer to link the procedural documentation within an object in a process model in iGrafx (if applicable).

• Assist the process owner implementing a change control process to ensure their procedures are reviewed, updated, approved, and communicated appropriately.
• Facilitate the procedure retirement form to the process or procedure owner when they determine that a set of procedures are no longer necessary, and the documents need to be rescinded from the central repository.
• Once the procedure retirement form is completed, proceed to retire the procedures from the Procedure Enterprise System.

• Perform research and review existing documents to identify gaps in documentation.
• Analyze effectiveness of documentation and recommend improvement opportunities to management.
• Other duties as assigned.

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.