Quality Assurance Supervisor

Staffmark Group
$40.00-$40.00
paid time off, 401(k)
United States, Texas, Dallas
Mar 22, 2025
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Irving, TX Quality Assurance Supervisor Top Skill Sets Required: 1. Thorough understanding of the ANSI/ASQC Z1.4 stds 2. Knowledge of Wireless Industry Position Description The QA Supervisor will be responsible for overseeing the quality roles of the overall Mobile Refurbishment process. This role will provide leadership and direction to the team and work with internal and external parties in resolving quality issues as they relate to refurbished phones. This will include setting up quality processes and systems that ensure product quality is met and maintained at the third-party repair vendor to include areas such as ongoing quality review meetings, issuance and follow-up on corrective action requests, onsite process audits and setting up quality checklists for inbound/inline/outbound inspections. The QA supervisor will work closely with internal support teams as well as HQ/Factory in this regard as well. Expected to maintain direct customer communications for quality related concerns and/or alignment activity. Responsibilities Provides formal weekly/monthly reports on the repair quality performance of the third-party vendor Works with a third-party repair vendor to meet SEA quality KPIs and to improve device repair quality by identifying root causes and implementing corrective actions Manages an internal inspection team and the completion of daily tasks and objectives Works with the staffing agency to hire and monitor the overall performance of the internal inspection team Coordinates customer reject returns for screening and/or expedites shipments of products Defines quality inspection processes and assesses the need for changes based on effectiveness Provides product audit checklists for the introduction of new repair models Coordinates internal teams to provide formal root cause and corrective action responses. Performs onsite validation of carrier-reported issues to ensure alignment and ability to escalate concerns to customers Requirements: Prefers a bachelor's degree in engineering or equivalent 5-7 years of job-related experience Thorough understanding of the ANSI/ASQC Z1.4 stds Experience with ISO 9000 to support certification audits is beneficial (not required) Proficient in MS Office including Excel, Word and PowerPoint Experience with using statistical process control and failure mode effect analysis FMEA applications Experience auditing internally and third parties with minimal documentation to ensure process controls are in place and adequate. Background in the wireless industry a significant advantage. Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level: The ability to development and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc. Must be able to influence others in acceptance, approval and to provide technical clarification. The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments. The ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information. Work under very little supervision and guidance to identify and ensure achievement of company, customer, and team goals and to complete individual work assignments within established time frames. The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things. Exposed to situations where only broad and general guidelines for solving problems exist. Job duties require analysis and judgement of functional practices and daily experiences be used to determine appropriate courses of action. Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.