Market Leader

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Market Leader works closely with the Division Vice President to foster a service culture that supports Macy's Initiatives and an exceptional customer experience within a designated market. This role leads store managers and collaborates with regional and divisional teams to drive sales and profitability, build a high-performing, engaged organization, and ensure seamless execution of merchandising priorities, a friction-free customer experience, enhanced selling capabilities, and customer loyalty. This position serves as a developmental, time-bound role leading to Division Vice President placement and requires mobility for nationwide opportunities.

What You Will Do

• Lead Store Managers in talent acquisition, development, succession planning, and performance management.
• Guide Store Managers to achieve sales and profitability goals through effective short- and long-term planning, expense management, and inventory shortage control.
• Foster positive, friendly interactions by blending technology with a human touch, demonstrating strong digital and fulfillment capabilities.
• Celebrate team success by providing continuous feedback to both teams and peers.
• Mentor Store Managers in utilizing technology to optimize inventory management across all channels, ensuring a seamless and enjoyable one-on-one customer experience.
• Develop strategies for events and ensure compliance with regional operations standards.
• Maximize sales and gross margin productivity per square foot.
• Build a sense of community through events, entertainment, and volunteer activities.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership and Team Management: Strong ability to lead, mentor, and develop Store Managers in talent acquisition, performance management, and succession planning, driving a high-performing and engaged team.

Sales and Profitability Management: Expertise in driving sales and profitability goals through effective planning, expense management, and inventory control.

Customer-Centric Focus: Ability to foster positive, customer-focused interactions by blending technology and a personal touch to enhance the customer experience.

Strategic Planning and Execution: Proficiency in developing and executing strategies, with the ability to manage both short- and long-term plans effectively.

Effective Communication: Strong communication skills, including the ability to present information clearly in one-on-one and small group settings, and build relationships with internal and external business partners.

Operational Efficiency: Expertise in maximizing sales and gross margin productivity per square foot while ensuring smooth operations and execution of priorities.

Advanced MS Application Proficiency: High proficiency in Microsoft Excel, PowerPoint, Project, and SharePoint for reporting, planning, and presentation.

Negotiation and Influence: Excellent negotiation skills with the ability to influence outcomes effectively.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 7-10 years of related experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to travel 50%.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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