Account Creation Specialist

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

The Role:As an Account Creation Specialist, your primary responsibility is to aid Direct to Home Sales representatives during the customer onboarding process.You will communicate via calls/emails as the rep has questions during the process, experiences error(s), or needs assistance with updating information. A background check will be conducted upon consideration for hire.

Starting pay:$17.75/hr + $1 for Spanish speaking agents

EssentialFunctions/Responsibilities:

• Answer calls/emails from internal Vivint employees
• Troubleshoot sales tools/apps (No experience needed with tools prior to training)
• Answer questions regarding standard sales processes at Vivint
• Help to promote a trusted partnership with the sales force and advocate for them and the customer when necessary

Required Skills:

• Proficient communication skills (verbal and written)
• Friendly disposition - White glove Customer Service
• Excellent problem-solving skills to determine the best plan of action
• Must be able to multi-task while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information
• Knowledge of Microsoft Office applications (Teams, Outlook, Excel etc.)
• Knowledge of Salesforce is preferred, but not necessarily required.

Minimum Requirements:

• Must be at least 18 years of age
• Ability to pass a background check
• Be able to type a minimum of 35 wpm
• Must be able to work 2 Saturdays per month
• If already a Vivintemployee,currentlymeetingall department performanceexpectations.Cannotbe on any form of a final write up (behavioral, attendance, etc.)
• Been in current position minimum of 90 days.

Required Working Conditions:

• Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift.?
• Have a quiet and private location from which to work?
• Must be able to provide your own equipment. This entails:
• A computer (laptop or desktop) no older than 5-7 years
  • (Please note our remote-based software doesNOTwork with Apple/Mac products, tablets, or Chromebooks.)?
• Computer must run Windows 10 or higher
• Computer must have at least 8 GB RAM, 16 GB recommended
• Computer must have a webcam.
• A USB wired headset equipped with a microphone.?
• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds?
• Must have a wired internet connection
• A second monitor isstrongly recommendedif a laptop is being used
• An external mouse (if using a laptop)

WORKING CONDITIONS:

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.