Resale Supervisor

Inova Springfield Treasure Trove is looking for a dedicated Resale Supervisor to join our team. This role will be Full-Time, Days Vary (weekends required), 8:30am-5:30pm (hours vary depending on the department's needs)

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave

Job Responsibilities:

The Resale Supervisor assists with directing the daily operations of the Resale Store and supports the Resale Store Manager in recruiting and training volunteers in functions appropriate to their skills while encouraging cross training. Communicates effectively with vendors, property managers, neighbors, consignors, customers and volunteers to use/share knowledge of store operations and meet performance goals.

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Manages the Resale Store with best resale practices to develop and implement delivery of services for maximum store profitability; Opens and closes the Resale Store by following established procedures; Demonstrates a thorough knowledge of software programs including Liberty for Consignment and Business Works.
• Follows all established procedures to safeguard cash, reconcile sales and make bank deposits.
• Processes consignments and donations in a timely manner by ensuring that merchandise is priced properly and visually attractive on the sales floor; Ensures that merchandise is placed safely on the sales floor.
• Works with new volunteers to follow orientation guidelines; Re-trains existing volunteers when necessary.
• Analyzes current scheduling needs and forecasts future requirements while ensuring adequate store coverage seven days a week.
• Sustains excellent customer service by training, coaching and counselling all volunteers and modeling desired performance; Engages with staff, customers and vendors respectfully and professionally.
• Communicates openly/honestly with staff and volunteers to create a culture of engagement while maintaining a high standard of productivity.
• Ensures that all information given to consignors and donors is accurate and paperwork/website information is up to date.
• Makes sure signage throughout the Resale Store is accurate and up to date including special sales and color coded markdowns.
• Helps to maintain all office and store equipment by ordering supplies as needed and scheduling repairs when necessary.
• Provides information and support to assist the Resale Store Manager, as required, to achieve efficient store operations and meet performance goals.
• Maintains and utilizes customer databases for email marketing platforms.
• May perform additional duties as assigned.

Additional Requirements:

• Work Schedule: Full-Time, Days Vary (weekends required), 8:30am-5:30pm (hours vary depending on the department's needs)
• Education: Associate's Degree in related field (or relevant experience in lieu of degree equivalent to five years of retail or resale store experience)
• Experience: 2 years of supervisory duties in a retail/resale environment. Demonstrated record of profitability in a retail/resale environment

Preferred Qualifications:

• Mall retail experience preferred