Student Services Center Specialist

North Carolina State University

$ 33,540 - $ 90,156

United States, North Carolina, Raleigh

Mar 25, 2025

Job Posting Information

Posting Number	PG194493SP
Internal Recruitment	No
Working Title	Student Services Center Specialist
Anticipated Hiring Range	$48,000 - $50,288
Work Schedule	Monday-Friday, 8:00 a.m. - 5:00 p.m.
Job Location	Raleigh, NC
Department	Student Services Center
About the Department	To provide a centralized one-stop shop for students providing assistance for registration, billing and financial aid information.
Essential Job Duties	The student services specialist is expected to have a strong working knowledge of all three units (registration and records, cashier's/student accounts, scholarships and financial aid) represented by the Center. Each specialist must exhibit excellent customer service skills and possess the knowledge and experience required to provide accurate information and services quickly and in a customer-friendly manner. The student services specialist must be well-trained, able to operate independently, and demonstrate the ability to make sound decisions that positively impact the success of the Center, other staff, and the units represented by the Center. Staff in the Center must be willing to adjust work schedules as student demand requires.
Other Responsibilities	Share the responsibility of presenting billing/financial aid information at New Student Orientation.

Qualifications

Minimum Experience/Education	Bachelor's degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Ability to problem-solve and manage time effectively Strong interpersonal and customer service skills Superior oral and written communication skills Proficient in Microsoft Office
Preferred Qualifications	Experience working in a customer service area or call center, preferably in a registration and records, cashier's/student accounts, or scholarships and financial aid office in a college or university setting. Knowledge of financial aid, registration and records, and/or student billing operations Familiarity with FERPA
Required License or Certification	NA
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	03/24/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	03/31/2025
Notice to Applicants	Please note that the work history on your resume must also be included in your application.
Special Instructions	Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number	00106560
Position Type	SHRA
Position Classification Band Title	Student Services Specialist
Position Classification Band Level	Journey
Position Classification Salary Range	$ 33,540 - $ 90,156
Salary Grade Equivalency	GN07
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	322503 - Student Services Center
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.