Customer Service Manager
90K - 110K depending on experience
Clarke Vehicare is over 60 years strong and growing! Our Vehicare team is currently looking for a Customer Service Manager to keep up our level of commitment to customer service and safety. The Customer Service Manager directs and coordinates customer service activities of fleet maintenance branch to service and maintain a dedicated client delivery fleet. Mechanical background required and strong customer relationship skills a must. This is a great opportunity with a company that offers highly competitive salary, comprehensive benefits, and career growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Oversee 2 locations (3-4 direct reports)
- Seeing all client requests are answered in a timely fashion
- Overseeing the scheduling of work in the shop.
- Overseeing repair orders and shipping & receiving activities
- Branch inventory control
- Client meetings and handling of Customer complaints
- Maintaining client-based reports on client dedicated system
- Managing monthly workload and repairs to meet client budget
- Capital expenditures
- Responsible for maintaining continual improvement in operations (5S shop, detailed 5S mobile service trucks, technician electronic data entry)
- Sound business practices and compliance with applicable OSHA, EPA, DOT regulations
- Monitoring of key branch measures
PHYSICAL and SAFETY REQUIREMENTS
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and reach with hands and arms. Manager must be able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 100 lbs. with assistance.
- Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions
SUPERVISORY RESPONSIBILITIES
- Customer Service Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation
- Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
EDUCATION and/or EXPERIENCE
- Mechanical background through education/training and/or experience required
- Bachelor's degree (B. A.) from four-year college or university OR minimum of four years related experience
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid State Driver's License
- CDL is a Plus
We provide competitive compensation, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.
Our Benefits include:
- * Paid Weekly
- * Medical, Dental, Vision Insurance starts first day of the month after you start
- * Healthcare Savings Account Option with Annual Company Contribution
- * 401K Savings Plan with Company Contribution Every Paycheck
- * Paid Holidays and Vacation
- * Life and Disability Insurance
- * Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country
Clarke is an Equal Opportunity Employer
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Clarke Power Services, Inc
vision insurance, paid holidays, 401(k)
Mar 25, 2025