Customer Change Notification Program Specialist

KLA
paid time off, tuition reimbursement, 401(k)
United States, California, Milpitas
Mar 27, 2025
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The Semiconductor Process Control (Semi PC) business unit designs, builds, sells and supports a comprehensive product portfolio that ensures high-quality production of the chips that power the technologies of today and the future, including AI, data centers, automotive and electronic devices. Semi PC's differentiated inspection, metrology and data analytic systems discover, characterize and monitor the defects and variations that can affect manufacturing processes across the semiconductor ecosystem, including high-performance logic chips, advanced memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. Semi PC solves our customers' most critical challenges through a combination of innovative technologies, close collaborations, and a dynamic, global team. Semi PC is looking for talent in research, engineering, sales, marketing, and applications to ensure continued production of leading-edge process control solutions that drive our customers' success. Job Description/Preferred Qualifications Responsible for driving KLA's CCN Program Operations. Customer Change Notification (CCN) is KLA's standard process to notify customers of critical part changes. This strategic program serves KLA customers by meeting their expectations on advance notifications and facilitates smooth implementation of changes in their factories / fabs. This highly visible, high impact role exposes the CCN Program Specialist to all KLA product divisions, factories, and service organizations. The individual will engage and work closely with cross functional teams during the closed loop process of CCN preparation, customer notification, and customer follow up. This position provides a unique and broad exposure across multiple organizations and KLA's entire product lifecycle process. Driving KLA's CCN program can provide high growth and diverse opportunities for the right individual! Responsibilities of the CCN Program Specialist: Drives superior customer experiences through the CCN program charter. Enhances the program to exceed and scale to changing customer expectations. Develops strong relationships with all KLA product divisions, factories, and services organizations. Customer management: Facilitates customer follow-up between local account teams and HQ (product divisions, factories, product support). Fully understands KLA's product lifecycle process to ensure quality and rigor of critical part releases meet KLA's high standards. Enable and setup CCN process for all new M&As. Key Candidate Attributes: Must be able to work cross functionally and across time zones with global stakeholders and functions. Previous background on managing changes and customer expectations. Excellent communication and interpersonal skills.Experience preparing customer facing material a plus. Effective problem solving independently, and with High Performing Teams. Ability to understand KLA design, manufacturing, install, and service processes. Ability to learn KLA enterprise systems and databases to support requirements. Knowledge and understanding of Engineering Change Order (ECO) processes. Minimum Qualifications Master's Level Degree or work experience of 2 years, Bachelor's Level Degree or work experience of 4 years Base Pay Range: $108,900.00 - $185,100.00 Annually Primary Location: USA-CA-Milpitas-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.