Office Administrator

Office Administrator

Location: Elkhart, IN
Job Type: Full-time
Salary: $22

About the Role:

Waste Connections seeking a Office Administrator to join our team and provide top-notch support to our customers. The ideal candidate is a problem solver with excellent communication skills who thrives in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Provide accurate product and service information
• Resolve customer issues efficiently and professionally
• Maintain customer records and update account information
• Collaborate with other departments to address customer concerns
• Follow company policies and procedures to ensure customer satisfaction
• Accepting payments from customers, researching customer billing inquiries and updating customer account information.
• Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
• Data Entry

Qualifications & Skills:

Previous customer service experience or office admin preferred (but not required)
Strong verbal and written communication skills
Ability to multitask and work in a fast-paced setting
Proficiency in Microsoft Office and customer service software
Problem-solving and conflict-resolution skills
High school diploma or equivalent (college degree a plus)

Benefits:

Competitive salary & performance bonuses
Health, dental, and vision insurance
Paid time off & holidays
Career growth opportunities
Employee discounts & perks