Employee Relations Consultant II

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Location - Onsite at Madisonville Operations Center, Cincinnati OH

GENERAL FUNCTION:

Provides Employee Relations (ER) advice and policy interpretation to managers and employees and is responsible for overall ER case management; counsels managers on individual performance issues and conducts investigations as needed. May serve as a lead for other Employee Relations Consultants (ERCs). In addition may be subject matter expert and/or Bancorp Line of Business ER Partner.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Advise/assist/counsel managers in identifying and resolving employee issues; keep the Business Partner informed.
• Advise/assist/counsel employees regarding ER issues.
• Responsible for the management of ER cases.
• Support the Business Partner as needed in creating, executing and monitoring a local ER strategy.
• Audit policies and practices and take necessary actions to ensure compliance with local and federal employee relations laws.
• Anticipate or identify and respond to issues that indicate a negative work environment; work with the Business Partner, as appropriate.
• May serve as Bancorp LOB and ER liaison. Responsible for ensuring effective communication of LOB strategies and Policies changes with ERAs, ER peers and subordinates.
• Develop and analyze data reports from HRIS, employment records, operations or other sources to drive strategic employee relations decisions in the local unit.
• Deliver education to management and staff to promote a positive work environment and minimize risk of employee-related issues (where subject matter expertise is required).
• Respond to non-routine ER inquiries from employees and issues escalated by Shared services (Tier 1); manage individual ER cases through resolution.
• Conduct investigations in response to employee or manager incidents and complaints; involve appropriate departments (bank protection, security) as needed.
• Develop documentation in response to an employment-related issue, charge or claim.
• Collaborate/consult with managers on low performers and termination decisions; involve the Business Partner, as needed.
• Coordinate the production of severance agreements through Employee Relations Advisor.
• Utilize Employee Relations Advisor expertise for additional support and guidance where needed.
• Coordinate supporting evidence for unemployment claims; attend hearings as necessary.

SUPERVISORY RESPONSIBILITIES:

May supervise Employee Relations Consultant I or other trainees, but does not have full management responsibilities for a staff.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree in HR or business related field (equivalent work experience considered).
• Masters degree or related experience desired.
• Typically has five to seven years experience in HR or employment law desired with a demonstrated track record in an employee relations/employment law role.
• In depth knowledge of HR principles and practices and extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements desired.
• Applicable experiences in innovative ER approaches, risk management and policy development, interpretation and application are essential.
• Proven leadership skills in preferably in Employee Relations function.
• Some travel required.
• Must be well organized and able to coordinate multiple tasks and requests.
• Excellent analytical, interpersonal, negotiation and problem solving skills are essential.
• Ability to interact well with all organizational levels as well as vendors.
• Ability to work independently.
• Integrity - maintains confidentiality at all times.
• Excellent verbal and written communications skills are essential.
• Excellent presentation skills required.
• Ability to use all Microsoft Office software including: Word, Excel, Power Point, and Access Database.

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.