Cash Specialist 3

Inova Center of Personalized Health is looking for a dedicated Cash Specialist 3 to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:00 p.m.

The Cash Specialist 3 ensures that Access data base reports and rejection reports are worked timely and fulfilled. Ensures the appropriate and timely write-off of all account adjustment requests. Responsible to handle non-payment EOB's and denial requests. Performs timely and accurate posting of patient and insurance payments, insurance write-offs, charge adjustments, deductibles, copay's, and non-covered or denied amounts.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Cash Specialist 3 Job Responsibilities:

• Reviews EOBs and patient payments to determine any possible overpayments made by the payer and/or patient. Ensures that all payments, EFT, and ACH transactions are posted the day they are received and posted via the appropriate medium (paper/electronic) and with all required adjustments.
• Provides resolution for problem accounts (purged, unidentified, etc.) within allowable time frames, as defined for appropriate deficiency, and/or provides appropriate account follow-up based on established protocol.
• Maintains knowledge of all payer requirements, 835 and EOB standards, system (hospital, clearinghouse, and payer) functionality, and hospital policies and procedures.
• Attends and participates in monthly staff meetings. Take ownership of timely and accurate bank lockbox processing, balancing, and reconciliation.
• Troubleshoots banking encoding and deposit errors while ensuring that the deposits are reprocessed or fixed on a timely basis. Ensures that issues are recorded and communicated with the bank.
• Coordinates with the Accounting department on financial discrepancies, non-patient revenue issues, and month-end close requirements.
• Completes, verifies, and distributes all cash logs to support the production of the CFO reports.
• Reviews, corrects, and advises all staff related to Access data entry issues. Controls the correction of these errors and verifies solutions.

Cash Specialist 3 Requirements:

• Work Schedule: 8-hour shift (Monday - Friday days, 8:00 a.m. - 5:00 p.m.)
• Education: High School or GED KSAs - Microsoft Office - Computer knowledge and skills- Ability to think critically and resolve accounts with minimal supervision- Working typing and CRT skills- Knowledge of banking procedures
• Experience: 3 years of experience

Cash Specialist 3 Preferred Requirements:

• Experience accurately posting payments, adjustments, and denials in EPIC from electronic and manual remittance advices (ERAs/EOBs).
• Strong ability to review and research remittance advices to ensure proper payment application and resolve discrepancies.
• Proficiency in investigating and resolving unapplied or misapplied cash deposits in a timely manner.
• Experience reconciling daily deposits with bank statements and EPIC postings to ensure financial accuracy.
• Familiarity with month-end and year-end reconciliation processes.
• Ability to identify and escalate payment issues, trends, or system errors to management.
• Effective collaboration with internal departments (billing, accounts receivable, patient financial services) to ensure accurate account resolution.