Account Receivables Coordinator (Hybrid)

This position is seen as the subject matter expert for Non Patient Accounts Receivable (NPAR). They are the primary facilitator for billing matters and cash collections. The role encompasses diverse responsibility supporting both internal and external customers.

What You Will Do

• Billing
  * Perform monthly manual data invoice entries for various UH services areas.
  * Perform monthly upload of spreadsheet interface data received from various UH service departments to produce invoices.
  * Review and audit interface data for accuracy and makes any necessary corrections.
  * Process all billing in a timely manner to adhere to the targeted monthly close calendar.
  * Generate monthly invoices for external mailing, internal parties, or email.
  * Process AR Dunning letters and NPAR statements.
  * Reconcile customer accounts when necessary and provide detailed backup of the billing and payment history.
  * Process any necessary refunds for overpayments.
  * Provide critical information to Accounting to journal funds to and from NPAR.
  * Prepare the monthly Entity report reconciling 23 UH accounts via the NPAR Trial Balance which interfaces into the General Ledger.
• Cash Collection
  * Performs monthly cash collection responsibilities.
  * Process monthly credit card transactions and provide customers with confirmation of the applied payments.
  * Follows up on cash payment discrepancies and delinquencies with customers and the department providing the billing detail.
  * Notifies department contacts and/or Senior Management regarding delinquent accounts.
• Oracle Receivables System Administrator
  * Serves as primary NPAR Oracle System Administrator.
  * Sets up and maintains all customers for NPAR, Property Manager, and Grants.
  * Activates and de-activates customer accounts as needed.
  * Maintains all required documentation received and stored in Oracle AR.
  * Sets up and maintains AR to GL transaction types.
  * Sets up various payment terms based on contract terms.
  * Opens and closes AR GL periods.
  * Coordinates and responsible for all monthly close activities including NPAR, Grants, and Property Management modules.
  * Troubleshoots Oracle NPAR, Property Manager & Grants system issues.
  * Works with IT to automate and implement system changes and enhancements.
• Customer Service
  * Answer questions and effectively resolves internal and external requests and questions in a timely efficient customer-focused manner.
  * Opens and handles the daily mail.
  * Scan any live checks received into the JP Morgan Chase account via the appropriate check scanner.
  * Review and research miscellaneous checks not belonging to NPAR and forward to the correct department contact.
• Reporting & Other Assignments
  * Conducts training sessions on the NPAR processes including manual billing, template billing, and using the AR module.
  * Perform the duties of the Senior Receivable Specialist when unavailable.
  * Performs review and updates of the NPAR Policies.
  * Performs various projects, special assignments and report generation as requested by Management.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.