Senior Business Analyst - Customer Care
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Boldly innovating to create trusted solutions that detect, predict, and prevent disease. Discover your power to innovate while making a difference in patients' lives.iRhythm is advancing cardiac care...Join Us Now! At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster. About This Role The Sr. Business Analyst will lead all aspects related to reporting and business analytics within the Customer Care Department. This position is critical to the long-term success and scalability of the department by providing vital data, reporting and actionable insights for making impactful decisions for the future of the Customer Care department. Your Focus As a Senior Business Analyst, you will be responsible for handling various initiatives related to data analysis, tracking and trending, and KPI visibility for the Customer Care team. You will also be responsible for providing ad-hoc reporting and analysis on various topics related to Customer Care. You will deliver high-quality patient, HCP and sales analytical reporting with a deep understanding of customer care performance metrics, processes, and workflows. The Business Analyst will be a subject matter expert on customer care success criteria and provide dashboards, analysis and monitoring for business trends, to communicate with the leadership team on actionable improvement opportunities. This role has global influence cross-organizationally representing the customer care team. How you will contribute
Job Requirements
Essential Experience / Qualifications
What's In It For You This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! FLSA Status: Exempt #LI-WB1 #LI-Remote Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location. Estimated Pay Range
$132,700
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$193,100 USD As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com About iRhythm Technologies Make iRhythm your path forward. Zio, the heart monitor that changed the game. |