CRE Coordinator

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Key Responsibilities:

• Provide general overall CRE facilities services, including continuous monitoring of locations
• Address client inquiries and concerns ensuring customer satisfaction
• Follow up with requestor on work orders to ensure customer satisfaction
• Respond to facilities inquiries and complaints, assess problems and take necessary corrective action
• Create work orders and assign work orders to tech staff and vendors
• Responsible for reviewing/processing vendor invoices for accuracy and coding
• Coordinate vendor relationships, train vendors on work order and billing procedures
• Develops and maintains positive relationships with customers (includes site visits), be the liaison between vendors, techs and customers
• Communicate frequently with customers, landlords and vendors to resolve issues and provide status updates
• Strong organizational skills with the ability to handle multiple priorities
• Ability to provide efficient, timely, reliable, and courteous service to customers (internal and external)
• Ability to demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information
• Respectful demeanor toward other associates and managers that promotes a positive and professional work environment
• Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity

Qualifications:

• High School Diploma or GED or High School Diploma or GED or equivalent experience
• 1 - 3 years of office clerical, administrative, mailroom or facilities related experience.
• Customer service skills.
• Associate degree or equivalent combination of education and experience
• 2+ years of related experience; facilities experience preferred.
• Project coordination/support experience strongly preferred.