Client Success Manager

In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients' supply chains and customer experience.

Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We're on the lookout for passionate, talented individuals ready to make a difference. If you're eager to shape the future and drive success, this is your chancejoin us now and lets build something extraordinary together!

Job Description:

The Client Success Manager is a key member of Accenture's Service Supply Chain Delivery Team, tasked with ensuring client satisfaction and achieving profitability targets. In this client-facing role, you will have strong service orientation and excellent communication and program management skills, while working in a highly dynamic environment. Responsibilities include driving solution adoption, reviewing reports for trends and insights, providing client deliverables on time and with high quality, and supporting the Delivery Lead with administrative tasks. You are viewed as a subject matter expert for the clients you support. You will leverage your expertise to manage higher-complexity customer programs and provide support to entry-level Delivery Specialists. This remote position, based in North America, requires occasional travel for client meetings and company events.

Responsibilities include:

• Develop an understanding of the customer's industry, challenges, and objectives and how Accenture solutions create measurable value.
• Ensure client satisfaction through providing client deliverables on time and with high quality.
• Analyze performance data and reporting and translate into value stories for clients.
• Contribute and take part in presenting at client business reviews.
• Help drive client adoption of Accenture solutions.
• Act as a subject matter expert and liaison to technical and non-technical teams.
• Field change requests, assess impacts to client value and Accenture financial performance.
• Collaborate with clients and internal partners to resolve issues or escalations.
• Assist with financial administrative tasks such as forecasting and invoicing.
• Mentor junior Delivery Specialists as needed.
• Help drive innovation by learning about Accenture solutions and innovations such as Automation and AI.
• Bring forward ideas about ways to improve client value.

Accenture Operations & Delivery:

• Leverage Accenture's extensive operations and delivery frameworks to ensure seamless service delivery and operational excellence.
• Utilize best practices from Accenture's global delivery network to enhance service efficiency and effectiveness.
• Implement Accenture's advanced delivery methodologies to drive continuous improvement and innovation in service delivery.

Service Supply Chain:

• Apply Accenture's Service Supply Chain strategies to optimize client operations and enhance supply chain performance.
• Utilize Accenture's tools and technologies to streamline supply chain processes and improve client outcomes.
• Collaborate with Accenture's Service Supply Chain experts to deliver tailored solutions that meet client-specific needs.

Basic Qualifications:

• Minimum of 3 years of experience as a Client Success Manager or Operations Delivery Manager

Preferred Qualifications:

• Experience in service supply chain operations

Professional Skills Requirements:

• Understanding of escalation management and managing projects to established SLAs (Service Level Agreements)
• Strong Client relationship management skills
• Ability to make data-driven decisions
• Proficiency with Excel and BI tools
• Highly organized and able to manage multiple deliverables
• Proactive, self-motivated, and ability to work independently
• Excellent communication skills (written and oral)
• Critical thinking and problem-solving skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $73,800 to $182,600

Colorado $73,800 to $157,800

District of Columbia $78,500 to $168,000

Illinois $68,300 to $157,800

Minnesota $73,800 to $157,800

Maryland $68,300 to $146,100

New York $68,300 to $182,600

Washington $78,500 to $168,000

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Please read Accentures Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our peoples physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Workplaces.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.