Call Center Associate - Developmental Behavioral Pediatrics

MultiCare Health System
paid time off
United States, Washington, Tacoma
603 South J Street (Show on map)
Apr 08, 2025
Where Kids and Families are Always First MultiCare Mary Bridge Children's Hospital is the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington's South Sound Region dedicated to a comprehensive network of health services for children and adolescents. Our vision is to be the highest quality and safest place for children to receive care, where every child has a medical home and is supported by nationally recognized services and experience. Mary Bridge Children's multi-disciplinary approach to care includes pediatric experts for emergency services, inpatient care, and outpatient specialty clinics, all specializing in kids and their unique needs. We're continually recognized as a 'Top Children's Hospital' by The Leapfrog Group, an independent hospital rating organization. FTE: 1.0, Shift: Day, Schedule: Monday - Friday Position Summary The Call Center Associate is responsible for performing clerical functions in support of the daily scheduling operations of assigned area. Work situations require accurate and detailed patient scheduling and answering multiple clinic phone lines in a centralized setting. This position requires a poised, courteous, customer service oriented individual with the ability to use discretion and good judgment. Contacts include extensive interactions with patients, family members, physician's offices and will require a person with patience and a professional attitude. Attention to detail, strong customer service skills, and problem solving within the scope of the position's responsibilities are key for this position. Requirements High school graduate or equivalent preferred Minimum two (2) years experience as receptionist or scheduler, in a medical setting preferred Customer service experience required Call Center experience preferred Epic experience preferred Why Mary Bridge Children's? Mission-driven:Partnering for healing and a healthy future for the patients and communities we serve Award-winning:Named 'Top Children's Hospital' for five years by the Leapfrog Group; physicians consistently named on 'Top Doctors' lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune Growing: New pediatric hospital facility and medical office building opening in 2026 Leading research:MultiCare Institute for Research & Innovation partners with our pediatric providers, offering ground-breaking research and clinical trials Employee-centric:MultiCare is consistently ranked among "America's Best Employers by State" by Forbes Lifestyle:Live and work in the Pacific Northwest surrounded by breathtaking mountain, forest and water views Explore our services atmarybridge.org Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.56 - $26.99 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.