Instructional Designer

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

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Job Summary

Benjamin Moore is seeking a new member for the Systems Training Team within the Transformation & Development department. The primary responsibility of the role is to provide end-user training on systems and applications. The successful candidate will design, build, and deliver effective online courses, in-person, and virtual instructor-led courses. The position works with systems teams and business process owners across the organization.

The position requires strong internal and external relationship-building skills and behaviors, as well as being proactively involved with all stakeholders to stay informed of changes relevant to effective training programs. The ideal candidate is someone with strong organizational, analytical, technical writing, and system training skills who can work on diverse projects in a high-paced environment with multiple stakeholders.

Soft Skills

* Leadership: Leads by example and holds themselves accountable for their actions.

* Emotional intelligence (Self-awareness): The ability to recognize and manage one's own emotions, as well as recognizing the emotions of others.

* Adaptability The ability to be flexible and adaptable in response to changing situations and demands.

* Conflict resolution: The ability to manage and resolve conflicts constructively and respectfully.

* Coaching Skills: The ability to motivate staff: The skill for growing and developing others. Knowing how to ask the right questions, active listening, and empowering others, as well as building rapport with colleagues.

* Trust Building: Building a team environment where the employees feel safe. Leaders need to be authentic, honest, transparent, and compassionate.

* Problem Solving: The ability to identify and analyze problems and produce effective solutions.

* Creativity (critical thinking): The ability to be forward-thinking and strategic and present innovative solutions.

* Time management: The ability to prioritize tasks and manage one's time effectively.

* Teamwork: The ability to work collaboratively with others towards a common goal, recognizing different perspectives and strengths.

* Empathy: Genuinely caring for others and being able to understand another person's situation and perspective.

* Cultural competence (The ability to work across cultures): The ability to understand and appreciate diverse backgrounds, perspectives, and ways of thinking.

Key Responsibilities

Creates and manages change and training project plans for system implementations.
• Collaborate with business partners to understand IT solutions, business requirements and implementation plans.
• Conducts needs analysis to determine size and scope and impact of change and training projects.
• Determines the appropriate method of development for training inclusive of instructor guides, videos, job aids, on the job training exercises and user guides.
• Design, develop and maintain instructional materials using applications and other tools for Instructor Led and digital/on-line training.
• Understanding of adult learning styles.
• Conducts end-user system training, train the trainer and provides support to other trainers.
• Coordinates training logistics, scheduling classes and, recording attendance in LMS.
• Complete sustainability reviews to identify and update training content and communicates all updates to end-users.
• Ensure awareness of available training content for end-users to access on a timely basis to support continued learning and reinforcement of skills.

Qualifications & Skills Required:

• Bachelor's degree preferred Business, Education or related field.
• Minimum of 3 years of experience in instructional design, training development, facilitation or change management.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Camtasia, Adobe Captivate, etc.).
• Experience facilitating training and changing initiatives and training for system implementations.
• Strong analytical skills to assess training effectiveness and drive continuous improvement.
• Ability to work collaboratively in a fast-paced environment and translate complex concepts into easy-to-understand training.
• Ability to adapt quicky in a fast paced environment. Excellent communication and stakeholder management skills
• Experience with Enable Now a plus
• Proficient in Word, Excel, PowerPoint and other Microsoft programs
• Strong attention to detail necessary
• Ability to travel 25%
• Experience with adult learning methodologies
• Experience with SAP a plus

Preferred:

• Knowledge of learning management systems (LMS) and digital adoption platforms.
• Certification in instructional design, change management (e.g., Prosci), or agile methodologies.